We’ve all been there—you order something online, and it looks so good that you need to buy it right away. But you’re unsure if you have enough in your account to cover the cost, so you try Afterpay to pay over time…and then discover it isn’t working!
The Afterpay app not working can be frustrating, but don’t panic—If you are having trouble with your Afterpay account, there are several steps you can take to help figure out the issue.
The good news is that we have addressed all of the common Afterpay app issues separately in this post, and provided easy solutions that only require some basic skills to apply, so there’s no need to panic!
All you have to do is identify the issue and follow the steps, and you should be back on track in no time. So let’s first find out why it’s not working before we move on to the fixes.
Why is the Afterpay app not working?
There could be several reasons why the Afterpay is not working, such as an outdated app or device’s OS, corrupted caches saved, weak internet connection, and more.
The following are the most common issues with this buy-now-pay-later service app that you may encounter:
- Afterpay is not loading.
- Afterpay keeps crashing.
- Can’t log in or have other account-related errors.
- The app is stuck on a white, black, or blank screen.
- Afterpay checkout or payment feature not working?
- Afterpay website not working on Chrome.
- Afterpay card not working?
- Afterpay barcode not working?
We will look at each of the issues listed above one by one. But before moving on to them, start by trying these common fixes.
- Check if your device is compatible with Afterpay as it requires iOS 12.0 or later.
- Make sure you are using the most recent or updated version of the app.
- Check that you are connected to a fast and healthy internet connection.
- Restart your device.
- Force-quit app and restart it again.
Now let us get started with the common issues and their fixes. Please note that restarting your phone after completing all of the steps is suggested because it can turn stones in your favor.
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Q.1 Afterpay is not loading? Here is how to fix it.
Loading issues with the Afterpay app can occur due to several reasons, including a server outage, site maintenance, or a slow or unstable internet connection, among others. Try the solutions listed below:
Fix1# Close and Restart the application: If your Afterpay app is not loading, the first thing you should do is try force-quitting and restarting it. Most of the time, apps do not work fine if they are active for an extended period of time. Simply closing and re-opening them resolves connection and opening errors.
Fix2# Check if the internet connection is fast and stable:
You should try the internet speed test on Google to check whether your internet connection is offering the required speed for apps to run smoothly.
It is advised to have at least 10 Mbps internet speed for Wi-Fi to run apps seamlessly. If your internet connection is unstable or running too slowly, try these fixes:
- If you’re using cellular data, make sure you have an active data plan and haven’t reached your daily data limit.
- Close all other programs or apps that are running in the background because they may slow down the loading speed of any app you are operating.
- Try switching OFF and ON cellular data.
- Try turning ON and OFF airplane mode.
- If you are connected to Wi-Fi, try disconnecting and reconnecting via your device.
- Try turning OFF and ON the modem and router.
- Check that all of the cable wires are properly connected; if they are, unplug them and reconnect them.
- Take out your SIM card, clean it, and replace it.
- Try changing DNS settings if none of the above works.
- Contact your internet service provider.
Fix3# Reset Network settings: If the internet issue on your device still persists, try resetting network settings; it is possible that you have set up incorrect network settings, which might be causing problems connecting to the network. Here is how to reset network settings:
On iOS:
- Open Settings.
- Then tap General.
- Tap Reset.
- Finally, tap Reset Network Settings.
On Android:
- Open Settings.
- Tap System.
- Selected Advanced.
- Tap Reset options.
- Tap Reset network settings.
- Lastly, tap Reset settings.
Fix4# Delete app caches; buggy caches saved in your app may cause issues loading it. You should try it because it is one of the most effective solutions for fixing app-related problems.
How to delete app caches:
On iOS:
- Open Settings.
- Now tap General.
- Click iPhone storage.
- Select Afterpay and tap on the OFFLOAD app.
On Android:
To clear caches,
- Go to Settings.
- Then tap Apps.
- Select Installed Applications.
- Now find the Afterpay app.
- Tap the Storage Tab.
- Click the Clear Storage/Clear Data.
Note: To free up storage space for the app, try deleting your device’s browsing data. Here is how to do that: To clear your browsing history and cookies, navigate to Settings>Safari and select Clear History and Website Data.
Fix5# Enable local network permission: Certain apps require permission to access your device’s local network to function. It’s possible that you haven’t granted the app access to your device’s local network. Here’s how to give permission to this finance app to access the local network of your iOS device.
- Open Settings.
- Select Privacy.
- Tap Local Network.
- Slide the toggle next to the Afterpay app to allow it to access the local network.
Fix6# When an app does not load, one of the most important fixes is to enable app permissions for Afterpay. Here’s how to do that:
- Head to Settings.
- Now, choose Privacy.
- Choose Afterpay to see which apps can access it.
- Slide each app next to Afterpay to grant permission.
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Q. 2 Afterpay keeps crashing?
The apps usually crash due to a couple of reasons, such as outdated apps, corrupted app cache data, incorrect settings, and more. Try the following fixes if your app is crashing:
Fix1# Delete & Re-install the Afterpay app: If your app is crashing, try deleting and reinstalling it. You are likely using an outdated version of the app, which more often causes problems.
Sometimes apps may also get corrupted after an operating system upgrade. If the app is crashing, the simplest solution is to delete and reinstall it. Here’s how to do that:
- Navigate to the home screen of your iPhone.
- Long-press this buy now pay later app until a panel appears, then tap Remove to delete it.
- Go to the Apple Store and download the most recent version.
Fix2# Delete app caches: Corrupted caches saved in your app cause issues with its operation. If your app continues to crash, try deleting app caches.
Here is how to do that:
- Go to Settings.
- Tap General.
- Now tap iPhone Storage.
- Find the Afterpay app.
- Tap OFFLOAD to clear caches.
Fix3# Factory reset your phone: You may have set up incorrect settings in your device, stopping Afterpay from working properly. Factory resetting your phone erases all saved settings and data and restores it to its factory or initial state.
Here is how to factory reset your iPhone:
- Tap Settings.
- Now tap General.
- Then tap Reset.
- Tap ‘‘Erase all content and settings.”
- Enter your passcode/Face ID/Fingerprint here.
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Q. 3 How to fix Afterpay black, white, and black screen issue?
If your Afterpay app is stuck on a white, black, or blank screen when you launch it try the troubleshooting steps below.
Fix1# Close and restart the app, including all other background running apps, because an active buggy app may interfere with the Afterpay’s operation.
How to close the app:
- Double-tap the home button on your iPhone to access all the apps that are currently running in the background.
- Now swipe right to left or vice-versa to look for this buy-now-pay-later app.
- To close it, swipe up the app’s preview from the center of the screen to the top.
- Similarly, close all other active apps to eradicate the possibility of a buggy app interfering with Afterpay.
Fix2# Changing the Afterpay app’s settings often resolves problems, according to many users. Must give it a shot.
Follow the steps given below to change settings:
- Open iPhone Settings.
- Select this buy-now-pay-later app.
- Disable all the Afterpay-enabled toggles.
- Now turn them back on.
Fix3# Update your device’s OS to the most recent version:
The recent OS versions are robust, which prevents programs from crashing, as compared to older operating systems which may frequently crash due to the installed buggy applications. Therefore, in every way, updating the device’s operating system is beneficial.
Here is how to update OS:
- Go to Settings.
- Now tap General.
- Select Software update to see if there is any update available.
- If you want your device’s operating system to be updated automatically whenever a new version is released. Turn on the Download iOS updates option after selecting Automatic updates from the menu.
Fix4# Delete and reinstall the App:
The Afterpay app might not work if you are using its outdated version. It is also possible that an operating system update has corrupted some of the installed applications, including this buy-now-pay-later app. In these circumstances, you should try deleting the current version of the app and downloading the most recent version to see if it works.
How to reinstall the app:
- Tap on settings.
- Select the General option now.
- Tap iPhone storage after that.
- Tap choose Afterpay as you scroll down.
- Tap the OFFLOAD or DELETE app option.
- Now go to the Apple Store, and download the most recent version.
Fix5# If Afterpay is still stuck on a white, black, or blank screen, you need to repair your device’s operating system. To do so, we recommend you use the Reiboot iOS System Repair. With just a few clicks, your device can exit and enter recovery mode using this third-party software.
Here is how to do that:
- Connect your smartphone to the computer.
- Download and install Reiboot on compter.
- At the left bottom of the Reiboot, click on Enter Recovery mode option.
- Once the “Recovery is done successfully” notification appears, click to exit Recovery mode.
- Congratulations! Your iPhone’s operating system has been successfully repaired.
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Sometimes in hurry, we may enter incorrect login details that cause issues logging in. So, double-check your login details if you’re unable to log in to Afterpay.
There are many reasons for being unable to log into an app, but this is the most common. Let’s talk about some additional causes and their solutions as well.
Fix1# Restarting Content & Privacy settings on iPhone and Android smartphones helped us fix login and account-related issues many times. Must give it a try:
How to;
On iOS:
- Go to Settings.
- Select Screentime.
- Then tap Content & Privacy Restrictions.
- Turn off the Content & Privacy restrictions settings using the slider next to the option, then turn them back ON.
Fix2# Check if you are connected to a healthy internet connection:
We cannot log in to apps when there is no internet connection. When we face issues accessing our accounts, it means that there is an issue with your internet connection. So, make sure you are connected to a healthy internet connection before trying logging in again.
Fix3# Reset All settings:
An effective way of fixing issues with logging in and other account-related problems is resetting all settings. It’s more likely that wrong smartphone settings are to blame for your trouble logging in to Afterpay.
When you reset the settings on your iPhone or Android smartphone, all the saved settings, including passwords, Wi-Fi and cellular data settings, control center settings, and settings saved for different apps, including the Afterpay app, will get erase. So, when you log back into your device after a successful reset, you will be asked to enter details again as if it was a new device that you are using for the first time.
How to:
- Open Settings.
- Go to General.
- Select the Reset option.
- Tap Reset All Settings.
- Now confirm the command by again tapping Reset All settings.
- Check if you can now log into the app without any hurdle.
Fix4# If the problem still exists, you must try erasing all content and settings or factory resetting your phone.
It is possible that the corrupted data stored in your device is causing the problem. To fix the issue you must factory reset your phone which will erase all the data saved.
Make sure to create a backup to iCloud since factory resetting your phone erases all of the data saved on your smartphone.
Here’s how to factory reset your iPhone:
- Go to Settings.
- Now tap General.
- Tap Transfer or Reset iPhone.
- Tap Erase All Content and Settings.
Fix5# If the problem continues, make sure all content blocking extensions or any extensions are disabled. The Afterpay App may not function properly if content blocker extensions or the ad block feature is active. There are two ways to do so; if one does not work, try the other.
Here is how to do that:
- Open the Settings.
- Tap Safari.
- Next, tap the Extensions.
- Slide the toggle next to each extension to turn it off.
Turn off the Ad blocker option if it is enabled:
- Open Settings.
- Tap Safari.
- Now tap General.
- Then, tap Content Blockers.
- Disable the ad blocker by sliding the toggle next to it.
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Q.5 Unable to install or update the Afterpay? Fixes!
Afterpay is a fantastic tool, and we’ve all used it many times in our day-to-day lives. But what if something goes wrong? There are a few things that can go wrong with Afterpay: you’re unable to install it on your phone, or you’re unable to update it. If you experience either of these issues, fear not. Simply follow these instructions and you’ll be good as new in no time at all.
The solutions will work for both Android and iOS devices. We’d love to hear from you if it doesn’t work for you—send us an email here, or reach out via social media (we’re most active on Facebook). Let’s get started.
#1: Update your phone software: If you’re having trouble installing Afterpay on your phone, your device’s outdated OS could be causing it: which means your phone needs updating. To do so, you’ll need to go to your phone settings, then check for updates.
Here is how to:
On iOS:
- Go to Settings.
- Tap General, then tap Software Update.
- Check if there is any update available, tap Install Now.
On Android:
- Open Settings.
- Scroll down to the bottom, and tap System. Then System update.
- Here you should see your update status. Follow the instructions on the screen to update your phone.
Fix2# Make sure you have enough space available: If the Afterpay app is not installing or updating on your phone, then you might be running out of space. Free up some storage space by clearing your device’s caches and doing a factory reset, or deleting any unnecessary files. After that install Afterpay once again and see if it works.
Fix3# Check your internet speed: You may have an unstable or slow internet connection if the Afterpay app is not installed or updating on your phone. Make sure that you have a stable internet connection and try again. Try turning ON and off Airplane mode if your internet connection is weak. Also, make sure that your Wi-Fi (if using) signal is strong enough for downloading purposes.
Fix4# Enable settings for App store: Enable the following settings for the app store on your iPhone if you haven’t already. To do so; open Settings>Select App Store>Enable the toggles for “Apps,” “App updates,” and “automatic downloads” (always allow).
Fix5# Enable Location & Services:
You might need to enable location and services on your device if the Afterpay App is not installing or updating because the app uses your location even when it isn’t open. If you haven’t already enabled location services on your device, you must give it a try.
How to:
- Go to Settings.
- Select Privacy.
- Tap Location Services.
- Turn ON the location services toggle.
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Q. 6 Afterpay website is not working on Chrome.
Ans: If you’re trying to access Afterpay on a Chrome browser, there’s a chance that your connection is not working properly. Try closing and restarting your browser.
Check if the website is down, when a website receives overcrowded traffic at any time, it goes down. Consequently, users can not access it until the issue is resolved. So, first, confirm whether the site is down or not by visiting sites like Downdetector or Website Planet. If it is actually down, the only solution in this situation is to wait for some time and try again later.
Secondly, try deleting browsing data; this will clear all cookies and caches stored in your browser. Next, try disabling any extensions or add-ons-running in your browser (especially ad blockers).
If the problem still persists, try accessing Afterpay on another device such as your phone or tablet. If none of these work, switch to other browsers like Safari or Firefox. Once you have tried these steps, please let us know if they worked for you. We would love to hear from you.
Q. 7 Afterpay Checkout/Payment not working or payment declined?
If you have attempted to use Afterpay, but your payment was declined, that means there’s a problem with your bank or credit card.
First, check that you have the required payment amount in your account when making your first purchase using Afterpay.
It is also possible that your actions might have violated the policies; therefore, the risk management team at Afterpay has declined your payment.
If it still doesn’t work, there may be an issue with your payment method; contact your bank or provider directly if needed. Make sure there are no overdue payments in your Afterpay account.
Q. 8 Afterpay card not working? How to fix.
Ans: If your Afterpay card is not functioning correctly, you must remove the currently added card and then add it again. To do so, open the card tab, then add the item to your digital wallet by following the on-screen instructions.
Q. 9 Afterpay barcode not working?
Ans: Afterpay no longer uses barcodes for in-store payments.
Q. 10 Afterpay notifications not working?
Ans: If notifications aren’t working on your iPhone, make sure that Afterpay is enabled in the Notifications settings. Here’s how you can check that:
- Go to iPhone Settings.
- Select Notifications from the menu.
- Select Afterpay.
- Enable Notifications for Afterpay.
Q. 11 Afterpay not working after download?
Ans: Make sure you have a reliable internet connection. Close all other open tabs so that the internet loads as quickly as possible.
Update your operating system and browser to the newest versions. Avoid browsing in private mode.
Contact Customer Support:
If the problem still persists, or you have any queries regarding your Afterpay account, you can contact their customer support team by emailing them at [klantenservice@afterpay.nl] You can also call them at +31 (0) 20 7 230 270, (855) 289-6014, 1-855-597-7368, 1800 148 148.
The team is available from Monday to Friday 9 am-6 pm. They will be able to help with all queries regarding your Afterpay account and transactions. You can also check out their help center page where you can find the answers you need and FAQs for more information.
