Brass app not working? All problem fixes? [2022]

Is Your Brass custom icons or widgets not working? One might face trouble using the Brass custom icons and Widgets app from time to time. 

Brass not working

Obviously, you do not need to be a developer to fix the issue yourself. Because there are some easy solutions outlined in this article to troubleshoot the various Brass app issues.

But, before we get on to the troubleshooting guides, we need to understand what the Brass Icons & Widgets is and what may be causing it to malfunction.

What is Brass custom icons & Widgets?

It is an iOS app, which offers uniquely designed app icons, widgets, and themes to customize your iPhone, iPad, and iPod touch home screen.

The program not only allows you to change the aesthetic of your iOS device’s home screen with fresh wallpapers, but it also allows you to change the default icons of your phone’s loaded applications.

Whatsmore, Brass includes incredible weather, calendar, and other endless appealing widgets, allowing you to stay up to date about a wide range of topics directly from your smartphone’s home screen.

You Might Also Like: Brass app review- Everything you need to know before getting started.

Why is Brass-custom icons and widgets not working?

Brass not working

Your Brass custom icons and widgets may not be working due to multiple reasons, including an outdated app or iOS version, as well as problems with the site server, among others.

Here is how to fix Brass not working problem?

Regardless of the issue, you are having with Brass, this tutorial will help you troubleshoot any Brass not working issue. So, without further ado, let’s get started:

FIX1# Restart your app and device

Restarting the app and your iOS device is an effective method for fixing minor bugs or issues with an app. This step will also help you enhance the efficiency of both the phone and the app, resulting in a better user experience with the Brass.

So, force close the Brass and restart your iOS device.

Here is how to do that:

  1. To see all your active apps, double-tap the Home button.
  2. Swipe your fingers from right to left to find the Brass.
  3. To close it, drag from the bottom to the top of the app’s preview card.
  4. Long-press either of the volume buttons and the side button simultaneously until you see the slider toggle. Move the slider from left to right, your iPhone will turn off.

Then, after 30 seconds, restart it by long-pressing the power button until the Apple logo appears. Then, relaunch the program to see whether it works. If it does not, move to the fixes listed below.

FIX2# Review login credentials

If you are experiencing problems logging into the Brass, double-check that you have entered the correct login credentials.

If you are already signed into this iOS icons and widgets featuring service and are still experiencing issues, try logging out and then logging in.

For some reason, you may not be able to see your features after logging in. Log out to fix the issue. Log in again, and everything should be back to normal.

If you are still having problems while logging in, then there is an issue with the app server, which means the problem is occurring at their end. 

You do not need to experiment with your phone or the app to fix server issues. Just wait a few minutes and try again later.

FIX3# Re-install the app

If you are constantly viewing a black screen or a white screen while opening Brass, or if it crashes every time you open it, you need to re-install the app to fix these bugs and make it run even more smoothly than ever before. 

How to:

  1. Firstly go to your device’s home screen and look for the Brass: tap the Brass app icon until it starts shaking. Then, tap the delete or cross choice above the app icon to remove or clear it. 
  2. Now, open the App Store to re-install it.
  3. Type Brass custom icons & Widgets in the search field and tap the search option.
  4. Once you see the Brass download panel, tap the download button.
  5. Once downloading finishes, install and launch Brass and check to see if it is working.

FIX4# Check if the notifications are enabled?

If the Brass app notifications are not working properly, make sure the notifications toggle is turned on your iOS device for the Brass app. 

Here is how to check that:

  1. Go into your iPhone settings.
  2. Scroll down and tap the Notifications option.
  3. Look for Brass-custom icons & Widgets, and turn the toggle on to enable notifications for the app.

FIX5# Check internet connection:

Firstly, make sure your phone has an internet connection. If you don’t have an internet connection, this might be why you can’t access the Brass app features.

Brass not working

Aside from that, a poor or unstable internet connection arises a variety of issues with the Brass app’s functioning, such as loading error, server error, app freezing or black/white screen error, connection error, app installation and updating error, and so on.

However, the loading problem also arises due to high traffic or excessive visitors on the Brass app or website simultaneously at one time.

So, first, check to see if the Brass server is down on sites like Downdetector. If the site is actually down, this confirms that there is no problem with your phone; to resolve the issue, try again after some time has passed.

Secondly, to improve the poor internet connection on your iOS device, you may attempt the following;

  1. Disable & enable internet data on your device. 
  2. Try turning off and on Wi-Fi (If you are using)
  3. Reset network settings; Go to Settings >Then, tap General > Press Reset and tap Reset Network Settings. Doing so will reset all network settings, including Bluetooth, Cellular Data, and Wi-Fi. Restart your device after that and check if it works now. If it still does not work, then move on to step.

FIX6# Update iOS

No matter what iOS device you use, a newer version of its operating system is always available to update. If your smartphone is more than a year or two old, you may be running an out-of-date iOS version, which causes problems with Brass, such as the inability to install or access the app’s services.

To check whether your phone requires an iOS update, follow the steps;

  1. Go to Settings.
  2. Now tap General
  3. Scroll down and tap About and look at the update.

If it shows anything less than iOS 14.1, you should immediately press the Update button because the app requires iOS 14.1 or later as a compatibility criterion.

FIX7# Empty device’s space!

When your device’s memory runs out, the operating system fails to operate effectively, causing active apps to malfunction and perform poorly.

Moreover, you may encounter problems installing or upgrading the program, or you may be unable to use some of its features. To avoid these concerns, we recommend that you free some space on your iOS device.

How to delete browser cache and data:

Delete your history and cookies on iPhone Safari,

  1. Firstly, launch Settings.
  2. Now, tap Safari, and then tap Clear History & Website Data.

How to Delete Brass app cache and data:

  1. Go to Settings
  2. Tap ‘Storage’.
  3. Tap ‘Internal Storage’ below the ‘Device Storage’>tap ‘Cached data’> Tap ‘OK’ to confirm the action.

Besides these, there are a few more ways to clear your device memory:

  1. Delete useless photos from the photo library.
  2. Delete any content that takes up a lot of memory in your phone, such as applications and movies, texts, etc.

FIX8# Try factory resetting your device:

If none of these fixes work, it’s time to factory reset your phone. When you upgrade your phone’s operating system, additional malicious programs begin interfering with the running apps; factory resetting your phone may resolve such difficulties.

Before proceeding with the steps to factory reset your phone, we recommend that you prepare a backup of your device data since the activity erases all the data stored in your device.

How to:

  1. Firstly, go to Settings.
  2. Now tap General.
  3. Scroll down to tap the Reset option
  4. Lastly, tap Reset All Settings.

Resetting your device to the factory will remove any unnecessary settings from your smartphone, which may hinder the Brass app from functioning correctly. Furthermore, it will also resolve any other issues you are experiencing with Brass due to bugs in your smartphone.

Once you restore backed-up data on your phone and it starts running normally, go to the App Store and update Brass.

FIX9# Try on different phones

The best way to make sure whether your device is causing an issue with an app is to test it out on several different handsets before jumping to a conclusion.

If you are using a phone that has never had any issues with apps or updates, you can reasonably decide whether something is wrong with your particular handset or not. If you are using multiple devices and still having problems, there might be something wrong with your Brass account or even with its services.

FIX10# Contact Brass customer support

If you are still experiencing any difficulty with the functionality of the Brass app or have any other questions, contact Brass customer support. If you are using the Brass application, you can contact Brass’s support team through the settings menu in the bottom section and ask them for help regarding any issues you are encountering with the application.


Hopefully, the solutions outlined above will help you determine how to resolve issues with your Brass custom icons and widgets app. If you have any further queries, please leave them in the comment section below. We would be delighted to help you!

Frequently Asked Questions:

Q. 1 I reported a bug in the Brass app and paid for it. Where can I file a complaint and have my money refunded?

Ans: If you are not satisfied with an app purchase from the app store, you can report a problem at “” and ask for a refund.

Here is how to do that:

  1. Navigate to and complete the sign-up process.
  2. Once done, click on the “I would like to” option.
  3. Then select “Request a refund.”
  4. In order to receive a refund, you must clearly explain to Apple why you want your money back by tapping the “Reason” option. Then tap Next.
  5. Now select the Brass app, the subscription you have paid for. Then choose the “Submit” alternative.
  6. There is also an option to stop your subscription if you have mistakenly paid for one.

Q. 2 My Brass app Audio and video not working?

Ans: Check that your phone’s sound is not in silent mode or turned off. Turn it on if it isn’t already. Is it still not functioning properly? Then there may be a problem with your device’s speaker, check using headphones to confirm. If the device’s speaker is faulty, you must take it to a mobile service center and communicate with a technician to resolve the problem.

Q. 3 How much time does Brass take to show my Balance after depositing?

Ans: Approximately 24 to 48 hours.

Q. 4 Can I withdraw money from my Brass account?

Ans: Yes, you may go into your account settings and request a withdrawal to have money deposited into your preferred choice.

Q. 5 Brass configuration profile not downloading? How to fix it?

Ans: First, check to verify if you have the correct time settings on your smartphone since this creates issues with successfully downloading the configuration profile.

Secondly, check to see whether you have previously installed the configuration profile on your phone. If the configuration profile is already installed, downloading it will be difficult. Check for and delete any existing profiles that have been downloaded; here’s how to:

Go to Settings>General>Device Management, you’ll notice a previously installed profile; if it’s not there, you may download it. If you have another profile installed, you must uninstall it. To do so, select Device management>then select Remove management>If prompted, enter your passcode>tap Remove management again>Now try downloading Brass Configuration profile again.

In the control center, a configuration trust chain or communication server informs us about the mobile device management profile that is previously installed, which may also restrict you from installing the configuration profile. You may use iActivate software to troubleshoot MDM issues.

Q. 5 Brass showing 500 internal server error code. How to fix it?

Ans: If it shows a 500 error code, it signifies the fault is at the site’s end, and the site handlers can solve it. You just need to wait for some time and try again later.

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