Chipotle has long been one of the most popular fast-food chains in the United States, and now its mobile app can be added to that list as well. The Chipotle app has the ability to let you order ahead, skip the line, pay in-app and even earn free food through its rewards program, but you’re not alone if you’ve run into problems with it lately.
This can be extremely frustrating if you’re in the middle of trying to order some tasty burritos or bowls, and it looks like there are some issues with check-out and barcode QR scanning other than app crashing and bug issues.
Well, there can be a lot of reasons why your chipotle app is not working properly. To begin with, it might be because of connection issues.
This happens when you don’t have a good connection with their servers or your internet isn’t working. Or perhaps there has been an update that isn’t allowing you to use it.
But that’s not all; there might be many reasons responsible for Chipotle app not working.
How to fix Chipotle App not working issues
Fundamentally, sometimes your phone just needs to refresh itself to make things work again. Let us now look at how you can fix chipotle app issues on iOS and Android devices as well.
Fix#1 – Restart your device
If you’re having issues with your Chipotle app, make sure to restart your phone and try again. Some users have found that doing so has helped resolve any issues they were having.
Hold down both power and volume for 7-10 seconds until your phone shuts down. Restart your phone and check to see if the Chipotle is working properly.
Fix#2 – Logout and login again
If you’re having trouble using Chipotle Mobile, log out and then back in again. All you have to do is press the logout button in the top right corner of the app or website.
Now Enter the login info carefully and also review it to avoid any login issue before hitting the login button. Now check how things are now that we’ve smoothed out the kinks.
Fix#3 – Force quit the App
Force-closing your app on iPhone will simply refresh it, leaving everything you’ve entered intact. To force quit an app, double-tap your home button to open up running apps. Swipe right to left to find the Chipotle app, then swipe up to force close it.
Fix#4- Check internet connection
Sometimes, applications or services can run into issues while they’re being accessed on Wi-Fi. It might be because you have some rogue app running in the background that is causing an issue. If you can’t connect to any Wi-Fi, try these:
- Switching your phone to airplane mode and back again
- Turn off Wi-Fi and try to access Chipotle again. If it works, then it appears to be a problem with your connection.
- Bring your wireless router or modem closer to you. Check to see if there are no obstacles in the way of your device and your modem.
- Restart your router by simply unplugging it and plugging it back in again.
- Again, note that you’ll need to log back into your account following a reboot.
If it still does not work, move on to Fix 5!
Fix#5 – Remove App Cache & Data
Sometimes apps can get stuck because of an outdated cache or data. This means that they keep trying to use old information rather than the new information that is available.
By clearing out your app’s cache and data, it will allow it to refresh itself with updated information, which could solve your problem.
Here is how to delete Chiplote app data:
- Open Settings.
- Tap your name or Apple ID.
- Tap iCloud.
- Tap Manage Storage.
- Tap Chipotle.
- Tap Delete Data.
- Tap Delete to confirm
Clear cache on iOS
Go to settings>General>iPhone Storage>From the list of apps, select the Chiplote app and then tap offload app and confirm the offload app command by tapping it.
Clear Cache on Android:
- Go to Settings
- Now tap Apps
- Tap Apps or Manage Apps
- Tap Chipotle app and then Storage usage
- Now hitthe Clear cache to delete the cache.
Fix#6 – Delete and reinstall:
If cleaning app cache and data doesn’t work, a simple fix for most users is reinstalling Chipotle’s app. This process is a bit more involved than simply rebooting, but it can often be an effective way of fixing certain problems. This can be done on either iOS or Android. To do so on iOS, follow these steps:
- Tap on Settings
- Now go to General.
- Then tap Storage & iCloud Usage.
- Find Chipotle in your list of apps and tap on it. Tap Delete App.
- Reinstall from iTunes or Apple app Store.
- Restart the phone when it powers up, and it will allow you to connect to its servers automatically.
- Check to check whether it’s still working by logging back into your account. If it doesn’t work, move on to the next solution.
Fix#7 – Check for server outages:
Sometimes when servers go down, it can affect some people’s ability to use their apps—even if they aren’t experiencing any other issues with their phones or internet connections.
To check for outages, head over to Down Detector. If there are any current outages affecting your area, you’ll see them listed here (along with details about what kind of outage it is).
Fix#8 – Update your operating system:
While not as common as restarts and deletes/reinstalls, some users have reported success by just updating their phone’s OS software.
If you haven’t updated recently, now might be a good time to do so. To update iOS, open up Settings > General > Software Update and install any available updates.
For Android users, check for updates via Settings > About Phone > System Updates. Once you’ve updated your OS, download and launch Chipotle again. Log back into your account again after updating and see if it works.
Fix#9 – Reset Network Settings
Sometimes, Chipotle crashes because of connection issues with your device. Your connection could be acting up for a number of reasons, and if you’re experiencing random app crashes, one way to fix it is by resetting your network settings on your iPhone or iPad.
Resetting network settings can help solve connectivity issues on iOS devices that might be resulting in a malfunctioning Chipotle app or other third-party applications.
Resetting your network settings in iOS is done by launching Settings, going to General, and then tapping on Reset. From there, select Reset Network Settings. This will clear all saved Wi-Fi passwords, which should make it easier for you to connect.
If that doesn’t work, try resetting your iPhone as a whole. To do so, go to Settings > General > Reset > Erase All Content and Settings.
Make sure to Backup your device data because it may erase everything from your device (apps, music, photos) but it might just be what you need if nothing else works.
Fix#10 – Try another browser
In case you are trying accessing Chipotle through the browser and you’re still having trouble loading your Chipotle account while using Internet Explorer or Chrome, check if Firefox or Safari can load it. If not, make sure to clear your browser cache in between trying different browsers!
If a browser can load your Chipotle account, but it’s not working right and you can’t make changes, try out a new incognito window in Chrome (Ctrl+Shift+N). This has worked for me many times.
Fix#11 – Contact customer service
The final fix we recommend is contacting Chipotle customer service. If none of these fixes work, don’t panic! There’s still hope.
Report your problem to Chipotle customer service and ask them to assist you in troubleshooting payment and delivery difficulties.
Fill out the report form with information about your device and the issue you’re having with the app so that they can assist you as fast as possible.
You must be patient while waiting for a response from the Chipotle team since many people frequently experience extended wait periods.
We hope these tips help you find a solution to your app woes. If all else fails, though, don’t lose heart: Getting through Chipotle withdrawal is far more difficult than getting your burrito fix back on track. That said, we can always use another excuse for extra guacamole—so go ahead and start that post-chipotle diet plan.
If you have any queries regarding the Chipotle app not working, then feel free to comment below, we will try to solve your query as soon as possible. You can also reach us at our email address or by using the contact us form.
Frequently Asked Questions:
Q.1 Chipotle app scan not working?
On the Chipotle home screen, go to Personal and Preferences>Subscriptions>Join Now. Check if the scan is accessible; if it isn’t, it’s most likely because the rewards icon is disabled. Toggle it off and on several times until it enables. Once the rewards icon is enabled, the scan issue will be resolved.
Q. 2 Chipotle app rewards not working?
If the rewards toggle is turned off and you can’t turn it back on. Tap the three dots on the home screen> Then, under the menu, tap Join Today>Tap the X symbol in the upper right corner. Repeat these steps 4 to 5 times more till the reward toggle is activated.