Why is Etsy app not working? All problem fixes!

If you use Etsy to buy or sell handmade goods, vintage items, or craft supplies, and you have the app installed on your phone, or you are using its website, you may have recently noticed that the app and website aren’t working at all or is only partially working. 

Etsy not working

This can be frustrating if you’re in the middle of an Etsy transaction and you can’t find your buyer’s address information or are unable to send shipping details. 

Fortunately, there are fixes to make the Etsy app and website function properly.

To avoid making the same mistakes and running into problems in the future, let’s first identify the possible causes of the Etsy failure before we move on to fixing it.

Why is Etsy not working?

Why is Etsy not working

Some reasons may explain why Etsy isn’t working for you, such as a server or internet connection issue.

It may be that the app and the device’s OS are outdated and need to be updated. Corrupted caches could also be responsible.

Some other typical reasons for users to have difficulty using Etsy are inadequate storage space on their phones.

Additionally, if Etsy isn’t working for you, it’s usually due to a few basic issues with your app or device.

How to fix Etsy app not working issues?

Whatever the reason or issues with your Etsy app may be, we’re here to help because we’ve compiled a list of probable solutions to combat various troubles with the Etsy app.

With that said, let’s go on and make the fixes. Try the fixes given below one by one until the issue is resolved.

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Fix1# Check Compatability:

Make sure that your device meets the minimum requirements for the Etsy app. 

The most recent version of Etsy requires Android 5.0 or later and iOS 14.1 or later. 

You won’t be able to download or use the Etsy app if your device does not comply with these specifications. 

In spite of the fact that you are running the required OS version on your device, you must update it to the latest version. 

It is usually a good idea to update your device to the most recent OS version because OS updates not only fix bugs but also unlock new features.

How to:

On iOS: 

  1. Go to Settings.
  2. Tap General.
  3. Tap Software Update. 
  4. Here you should see available software update.
  5. If there is any update available, tap Download and Install now.

On Android:

  1. Open Settings.
  2. Scroll down to the bottom, and tap System. 
  3. Tap System update.
  4. You will see an update status on the screen. Follow any steps it lists.

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Fix2# Restart your device:

If you’re having trouble with the Etsy app, one thing you can try is restarting your device. 

This can help clear up any issues that may have arisen and allow the app to run more smoothly. 

Simply switch your smartphone OFF and back ON to accomplish this.

Once it’s running, try starting the Etsy app once more to check whether the problem has been fixed.

Fix3# Log out and log in:

If you’re having trouble with the Etsy app, one thing you can try is logging out and then logging back in. 

This can sometimes help refresh the app and fix any minor glitches. 

To log out;

  1. Open the Etsy app.
  2. Tap You.
  3. Tap Settings.
  4. Tap Sign Out.
  5. Then, open the app and log back in with your username and password.

Fix4# Force stop Etsy & other background running apps:

If Etsy has been open for too long and is not responding, force-stopping will close the app and clear any minor glitches. 

Also, Etsy may stop working if one of the problematic background apps is active; make sure to close them as well.

How to:

On iOS: 

Double-tap the home button to see all your recent apps, then swipe up on the ones you want to close. 

On Android: 

  1. Swipe up from the bottom of your screen to the top. 
  2. You should see a list of running apps. 
  3. Find Etsy and then Swipe up from the bottom, hold, then let go. 
  4. Swipe up on the app. 
  5. Now, restart the app to see if the error is fixed.

Fix5#: Clear App Caches:

Clearing the app cache is one of the crucial steps you should take when resolving an app issue. 

Once you do that, any temporary files on your device that might be causing a problem will be deleted.

How to:

On iOS;  

  1. Go to “Settings.”
  2. Tap “General.”
  3. Tap “iPhone Storage.”
  4. Select “Etsy.”
  5. Hit the OFFLOAD app button.

On Android;

  • Go to your device’s Settings.
  • Tap on “Storage.”
  • Then, tap on Other Apps/Apps (this may differ depending on your device).
  • Find Etsy and tap on it.
  • Then, Clear Caches.
  • Launch the Etsy app again. If this doesn’t work, try clearing the data as well.

Fix6#: Check internet connection:

If the Etsy app is giving you trouble, the next thing you should check is your internet connection. 

If you’re using a cellular data connection, try turning on Airplane Mode and then back OFF again. 

If that doesn’t work, try restarting your phone. If you are using a Wi-Fi connection, try restarting your router or modem. 

Allow all cable wires to unplug from the router and modem for at least one minute before reconnecting them.

Fix7#: Reset network settings:

If none of these fixes have helped yet; try resetting your network settings. 

Sometimes there are glitches in some of the settings on our devices that can affect apps’ ability to work properly. 

This will cause the phone to erase all the network settings, including Wi-Fi networks and Bluetooth devices you were connected to previously that may have caused the problem. 

It’s worth a shot if nothing else is working.  

But this also means losing all saved passwords for apps on your phone, so make sure to write them down somewhere before starting this process. 

How to;

On iOS;

  1. Head over to Settings.
  2. Tap General.
  3. Tap Reset and tap Reset Network Settings.
  4. Tap Reset Settings.

On Android; 

  1. Find and tap Settings.
  2. Tap System.
  3. Tap Advanced.
  4. Then, tap Reset options.
  5. Tap Reset network settings.
  6. Tap Reset Settings.

Fix8#: Clear up space on your device:

One of the most common reasons the Etsy app doesn’t work is because there’s not enough space on your device. 

Try deleting some apps or files you don’t need to free up some space. 

How to delete some space on iPhone? 

  1. Tap on Settings at the bottom of your screen. 
  2. Once you do, scroll down and tap on General
  3. Then, tap on iPhone Storage. 
  4. You should see a list of the apps you have on your phone, tap any of them to see how much space is available.
  5. Clear up space by deleting whatever content you want.

How to;

If you are using an Android phone, here are the steps: 

  1. Go to your device settings
  2. Tap “Apps or Application Manager/Storage” (depending on what type of Android OS you have). 
  3. Select Downloaded from the menu that pops up. Tap on any app that you want to delete and then hit Uninstall. 

Fix9#: Uninstall & reinstall the app:

A common solution for many small, intermittent problems is simply reinstalling the app.

If you’re using an iPhone or iPad and having difficulties with Etsy’s new version of their app. 

On iOS:

This can be done by following the steps;

  1. Go to Settings.
  2. Tap General.
  3. Tap “iPhone Storage.”
  4. Tap Etsy.
  5. Tap Delete App. 

For Android: 

  1. Go to Settings.
  2. Tap Apps/Storage.
  3. Select Etsy.
  4. Tap “Delete App.”
  5. Open the app store or Google play store and download the latest version of Etsy from there. 
  6. The best way to make sure that you have the most up-to-date version of the app. 

Fix10# Factory reset your phone:

If your Etsy app is still not working, your device — either the settings you previously made or the data you stored — is undoubtedly the problem.

The problem can be resolved by factory resetting your phone, which will remove all the settings, data, and any corrupted files from your phone that might be causing the problem. 

Make a backup of your phone before conducting a factory reset because it will erase all of your saved data.

To factory reset your iPhone:

  1. Go to Settings.
  2. Tap General.
  3. Tap “Transfer or Reset iPhone.”
  4. Tap “Erase All Content and Settings.”

On Android:

  1. Select Settings
  2. Select System.
  3. Tap About.
  4. Tap Reset your phone.

Is Etsy online not working?

If you’re trying to access the Etsy website and it’s not loading, there are a few things you can do to try and fix the issue. 

Fix1# First, try reloading the page. 

Fix2# Check your internet connection.

Fix3# Try clearing your browser cache and cookies. (On Chrome: Three dot icon>History>History>Clear Browsing data> Clear Data.

Fix4# Try in Incognito mode. ( On Chrome: Three dot icon> New Incognito Window.)

Fix5# Check if the site is down: If you’re still having trouble with the Etsy app, check if the site is down. 

You can do this by visiting websites like DownDetector or IsItDownRightNow.

If these sites say that Etsy is down, there is not much you can do except wait until the site is back up and running. 

Contact Customer Support:

If you’re still having trouble with the Etsy app, the last thing you can do is contact customer support. 

They can help you troubleshoot the issue and get the app back up and running again.  

For assistance with other technical issues or general questions about your account, call at toll-free number (844) 935-3879 during their hours of operation: Mon-Fri 7 am – 12 am EST; Sat 7 am -10 pm EST; Sun 9 am – 8 pm EST.

For further assistance, visit their Help Center Page, where you can enter your query and enquire about the most commonly asked questions.


Hopefully, this post has helped you out in some way. If you have any questions about the information here, please feel free to comment below, and we will get back to you as soon as possible. 

Thanks for reading, and good luck with your Etsy troubleshooting!

Frequently Asked Questions:

Q.1 Etsy Checkout not working?

Ans: If you cannot complete your purchase on Etsy, your order likely didn’t process correctly; please try once more. 

If you are still having problems, do contact their customer support.

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