H&M, one of the biggest brands in fashion, recently released its first mobile app that lets you shop its products directly from your smartphone or tablet. This new app comes with some cool features and makes it easier to get fashion products more quickly, but recently some users complained that they are unable to access the app or it is not working as expected.
If you are also experiencing this problem, try the troubleshooting tips below explained in this article to fix the H&M app not working issue on your iOS device or Android.
What is H&M?
H&M (Hennes & Mauritz) is a Swedish multinational retail clothing company known for its fast-fashion clothing for men, women, teenagers, and children.
The company was founded in 1947 by Erling Persson in Sweden. In just two years, H&M had shops in Sweden, Denmark, Norway, and Finland but the first store outside Scandinavia opened in 1963 in London.
Also explore: Zara vs h&m. Which should you choose?
Why is H&M not working? How to fix it?
There are many reasons why the H&M app is not working. When you try to enter into your account, you see an error notice that says, “A problem occurred when logging in” please try again later.
Then there is something wrong with your account or maybe something wrong with your internet connection.
Besides this, there may be several reasons why this fast-fashion retailer app is not working properly. One significant reason, though, is if your H&M app is not working, it may be due to something wrong with the app or your device.
In this post, we will go over how to fix all of the most common H&M App difficulties, such as the app not loading or opening, server issues, connection issues, crashing issues, white or black screen issues, and problems with the app installation. Let us move right along to the article.
Whatever problem your app is having, use the steps outlined below to resolve it. We guarantee that if you follow these step-by-step instructions, you will be able to solve your problem.
Restart Your Device:
Sometimes all it takes is a quick reboot of your device because a bug can occur without any reason and then disappear just as quickly.
Try restarting your phone or tablet and reopening the H&M app before giving up on H&M new mobile ordering app.
If it doesn’t work, move on to the next fixes.
Close your App & then Restart it:
Did you try rebooting your device but it didn’t work? Then try totally closing (or reloading) your app. Follow the steps to force close h&m:
- Firstly double tap on the home button to show the opened apps.
- Now swipe your screen from right to left to search the h&m to close it.
- After that, move the app’s preview card from the bottom of the screen to the top to close it.
- Close other apps as well that are using data, including Facebook and Instagram.
Log out and log back in:
If restarting your device does not help, try logging out of your H&M account to log back in with a new user account – some users report success after doing so.
Note: [First, try re-login with your old h&m account]
Check the Internet Connection!
If you’ve downloaded or updated the H&M app, make sure you have a strong and stable internet connection.
Also, if you can use other apps on your smartphone like Facebook, YouTube, etc., then most probably H&M is fine, with your internet connection, and the problem is somewhere else.
If other apps also seem to be experiencing similar problems with the internet, there might be a problem with your settings or something wrong with your device.
To fix issues with the Internet Connection, try the following:
- Switch off and on phone data.
- Turn on and off airplane mode.
- Turn off and on wi-fi. (if using)
- Reset Wi-fi settings.
- Turn off and on the modem or router.
- If you are sure there is something wrong with your internet connection, contact your Internet service provider.
Reset network settings:
If you have applied all other measures to fix internet issues on your device, it is sure that there is something wrong with your device network settings.
To fix it: we recommend resetting your device network settings;
- Launch Settings from your Home screen.
- Tap on General.
- Scroll down and tap Reset.
- Now tap Reset Network Settings, enter your passcode if prompted to do so, and then wait for a confirmation message before entering.
Your iPhone will now clear all network settings, including Wi-Fi passwords and VPN connections.
Delete Cache and all data:
Some people say that deleting all data and cache of the H&M app helps them solve their problem, but we suggest you do that only if you remember your H&M account username and password because doing so sometimes deletes saved passwords and usernames.
- Open your Settings.
- Tap the Storage option.
- Here is the list of all your apps, including the memory they each take.
- Find the h&m app, and tap clear cache and data.
Check if the site is down?
If you can not access the H&M website, it may be down. It is possible that the site is encountering technical issues or that the server is momentarily overloaded.
If you are having trouble accessing a specific page on the H&M website, consider utilizing incognito mode in Google Chrome and rebooting your computer before trying again.
These simple methods may occasionally prove to be really effective.
The first step to make sure H&M is down is to use an independent website that notifies you when companies go down.
For instance, use a site like Downdetector to check for issues with H&M. If there are issues with H&M, then you can try again later, or you can use your phone to see if you have better luck.
Uninstall and Reinstall the App:
If nothing works, you can try to uninstall and reinstall your H&M app; Some people have reported that they have solved their problem by uninstalling and reinstalling the H&M application on their smartphones.
To uninstall the app, follow these steps:
- Find H&M under your list of applications on your device’s home screen.
- Now tap on it.
- Once the control center appears.
- Tap the remove or delete option.
Now, go to your App Store on your iPhone and search for H&M. You will see an updated version of your app available for download; tap install, and you are good to go. In case that does not work.
Update iOS Version:
Did you try uninstalling and reinstalling but it didn’t work?
Another crucial step to fixing the h&m app crashing problem and other issues is to make sure your device is updated.
Update iOS through Settings > General > Software Update. But it may take a while for your specific device to be updated with all of its new features.
We guarantee that if you follow these instructions, you will be able to solve your problem.
Factory reset your phone:
If there is something wrong with your phone that’s causing it to not work properly, then you must do a factory reset.
Restoring your iPhone to its original settings will erase all content from your device and return it to a like-new condition, with no information stored on iCloud or iTunes backups.
Make sure you back up your data before you restore your phone—if you don’t, all of that info will be gone for good when you go through with it.
To do so, follow these steps: Open Settings > General > Reset. Tap Erase All Content and Settings and choose Erase Content (may take up to 10 minutes). Enter your passcode when prompted. Restart iPhone.
Also explore: How to back up iPhone 13 to iCloud?
Contact H&M Customer support:
Even if you are having trouble with H&M’s app, contacting customer h&m support is a good option if you are having trouble with your app and you are unable to fix it yourself.
Make sure to be nice and use appropriate language; we’re dealing with another human being who, like you, is trying their best. If they can’t help you, they may at least direct you to a way to fix your issue.
Hope the above-mentioned tips will help you to fix h&m not working. If it still doesn’t work, then please comment below. We’ll try our best to solve your problem.
Frequently Asked Questions:
Q.1 H&M payment not working?
Ans. If you have already tried the above fixes and are still getting error notifications while trying to pay for things on H&M, do not panic; it is not your fault or a system failure.
There are some specific causes and fixes for H&M payment errors. Use these tips to get your payment fixed so you can shop to your heart’s content—and with no pesky card limits!
A few of my favorite fixes -Make sure you have enough funds in your account.
Some people try to buy something at H&M only to be denied because they do not have enough money in their account.
Pay attention to how much is left in your bank account before you start shopping.
If you are going to use a debit card, be sure there is enough capacity for purchases.
You should also check with your bank to ensure that there are no pending charges that may delete all of your accessible money. It is never a bad idea to double-check!
It is not uncommon for people to enter things incorrectly, which might cause problems.
Q. 2 Can I delete my H&M account?
Ans: Yes! you can delete your H&M account. To do so you need to contact h&m customer service and follow their guidelines.