Is your Kindle app not working on iPhone or iPad? Don’t worry! You have stumbled upon the right place. If you’re an avid reader and own an iPhone, iPad, or iPod Touch, you may have noticed that the Kindle App doesn’t work properly at times.
When it doesn’t work, it can be frustrating because you can’t download new books or browse your library as smoothly as expected.
Fortunately, there are some fixes that you can try to make your Kindle App work well again.
But before moving on to the fixes, you should first understand the reasons that might be causing your Kindle app to malfunction so that you can avoid making the same mistakes in the future to avoid getting in trouble again.
Why is Kindle App not working on iPhone?
There could be several reasons why your Kindle app is not working on iPhone, such as:
- Your device is not compatible with the app.
- There is a problem with your internet connection or the server is down.
- It is possible that a virus has affected your phone’s software and corrupted the Kindle app.
- The cache files saved in your app have become corrupted.
- The date and Time settings are set up incorrectly.
- You are entering the wrong login credentials.
Due to the following reasons, the Kindle app runs into a number of problems, including log-in or other account-related errors, crashing or freezing errors, loading errors, white/black/blank screen errors, connection or server errors, and more.
Kindle app not working on iPhone? Here’re the fixes!
Whatever the issue or whatever the reason might be causing your Kindle app to malfunction. The fixes outlined in this article can help you get your Kindle app back up and running in no time.
So, without any further ado, try implementing the fixes one by one until your Kindle start functioning.
Fix1# Check Compatibility:
First and foremost, ensure that your iPhone is running iOS 14.0 or later before continuing. You won’t be able to install and use the Kindle app if it isn’t.
If you’re running an older version of OS, update it by following the steps given-below:
- Go to “Settings.”
- Tap “General.”
- Tap “Software Update.”
- Check to see if there is any update available here. If it is available, tap “Download & Install” and then adhere to the on-screen directions to complete the download and installation process.
Fix2# Log out and log back in:
If your Kindle app is crashing or not loading on your iPhone, you must try logging out and then logging back in. This refreshes the app session and fixes small glitches interfering with apps functionality. Here’s how to do that;
- Launch the Kindle app.
- At the bottom right corner, select More.
- Select Sign Out.
- Tap “Settings” above the “Help” option and next to the gear icon.
- At the top of the page, tap your Name under “Registration.”
- Tap the orange “Deregister this Kindle” button.
- Finally, tap “OK” to confirm the action.
- Open Kindle and sign in with your username and password.
Fix3# Force close Kindle and other background running apps:
Sometimes, apps start to crash or do not load if your app has been open for so long or many other apps are running in the background.
You can try to force-quit Kindle and other apps running in the background.
This will close all apps that are currently open and may help to fix your problem.
- From your home screen, double-click the Home button to access all the open apps.
- To find the Kindle app, slide your finger right to left or vice-versa.
- Once you find it, swipe up on the app’s preview to close.
- Similarly, you can close all other apps running background.
- Once you’ve done this, restart your Kindle app and see if it works. If it doesn’t, try the next fix.
Fix4# Restart your phone:
If you’re still having trouble loading the Kindle app on your iPhone, the simplest thing you should try is soft restarting your phone.
This often resolves minor, temporary software bugs and restores the functionality of the app. Follow the instructions below to restart your phone:
- Hold down the power button until the slide to power OFF appears.
- Drag the slider upward to turn your phone OFF.
- Once your phone is OFF, wait a few seconds and then turn it back ON by holding down the power button again.
In case your iPhone does not respond while crashing or freezing, and you are unable to soft restart it. Alternatively, you can try hard restarting it to get similar results.
Here’s how to hard restart your phone:
- Press and quickly release the Volume up button.
- Next, press and quickly release the volume down button.
- Now, press and hold the power button until the Apple logo appears.
- Now, your iPhone will turn OFF and then turn ON automatically. Wait for the time to completely restart your phone.
- Once done, try opening the Kindle app again to see if the issue is resolved. If not, move on to the next fix.
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Fix5# Check internet connection:
The important thing you should check if your Kindle app isn’t loading on your iPhone or iPad is your internet connection.
Apps like Kindle frequently crash or do not load due to faulty internet connection or internet connection issues like internet drop failures or no internet connection at all.
Try the following to fix internet connection issues;
- If you’re connected to a Wi-Fi network, try turning it OFF and back ON again.
- You can also try restarting your router.
- If you’re still having trouble, there might be an issue with your internet connection, try connecting to a different Wi-Fi network.
- If you’re using Cellular Data, ensure that it’s enabled and that it is working correctly.
- If you feel cellular data is malfunctioning, try turning airplane mode ON and OFF again.
Fix6# Reset Network settings:
If your Kindle app does not load even after trying the following fixes or connecting to another Wi-Fi network, there is definitely something wrong with your device’s network settings.
To fix this, you need to reset your device’s network settings.
This will reset your device to its default network settings by erasing all the previously done network settings, including Wi-Fi network settings, Bluetooth connection settings, and VPN settings saved on your phone.
The problem with one of these connections might cause an internet connection error, you can fix this error by simply resetting your iPhone network settings.
To reset network settings on your iPhone, follow these steps;
- Go to “Settings.”
- Tap “General.”
- Tap “Reset.”
- Tap “Reset Network Settings.”
- Your iPhone may take a few seconds or minutes to complete the process.
- Once done, restart your phone and connect to an internet connection and try opening the Kindle app again.
If you’re still having trouble, you can try resetting all the settings on your iPhone.
Fix7# Clear app caches:
One of the most common reasons why an app may stop working is the corrupted app caches files developed within it. When this happens, the app can’t run properly and may crash.
To fix this, you need to clear the app caches on your iPhone;
- Open Settings.
- Tap General.
- Tap iPhone storage.
- Find the the Kindle app in your list and tap it.
- Now, you should see a button that says OFFLOAD App. Tap it, and confirm the action by hitting Delete again when prompted for confirmation.
- Once done, go to your device’s home screen and open the Kindle app to see if it works.
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Fix8# Sync Time and Date settings:
Another reason why your Kindle app isn’t working on your iPhone is because the time and date settings are not correctly set up.
To fix this, set the correct time and date on your iPhone;
To do so, follow the steps given below;
- Go to Settings.
- Tap General.
- Tap Date & Time and make sure that time and date are entered correctly. If not, set up the correct date and time settings on your phone before opening the Kindle app again.
Fix9# Delete and Reinstall Kindle:
If your Kindle app is still giving you trouble, most probably it has become corrupted.
It is impossible to pin-point the exact reason, Kindle app might get corrupted for various reasons.
The best remedy in this situation is to delete the corrupted version and reinstall a fresh bug free updated version of the Kindle app.
- To do this, simply find the app on your home screen and hold down your finger on it until it starts wiggling.
- Once it does, tap the X that appears in the upper left-hand corner of the app icon.
- You’ll then be prompted to confirm that you want to delete the app; go ahead and select Delete.
- This will cause the app to uninstall from your phone.
- Now go to the App Store and search for Kindle. Install the app again by clicking on the download button.
- Once installed, open it up and Sign in to your account.
Fix10# Try disabling content blocking settings or extensions on your iPhone:
If you’re having trouble loading the Kindle app on your iPhone, you might have enabled content blocking settings or extensions on your phone.
You must try disabling any content blocking settings or extensions to see if it works;
- To do this, go to your iPhone’s Settings app and scroll down to the Content Blockers section.
- Here, you’ll see a list of all the content blockers that are currently enabled on your device.
- Simply toggle the switch next to each one to disable it, then restart the Kindle app and see if it works.
- If not, go back to settings and select Safari.
- Scroll down, and tap on Extensions.
- Select the Extension you wish to disable.
- Tap the toggle next to it to disable the extension.
- Repeat the steps for every extension you’d like to disable.
Fix11# Update device’s OS:
One of the important things that you should do if your Kindle app is giving you trouble is to check that your iPhone’s operating system is up to date.
Updating your device’s OS can help resolve many different types of problems with apps.
Software updates are often necessary to improve performance or fix bugs in the app.
They also include security patches or new features for the phone. It’s important to stay current so that you don’t miss out on any future enhancements or bug fixes!
To do this,
- Open the Settings app and tap General.
- From there, select Software Update. If an update is available, tap Download and Install.
Fix12# Check if the site is down?
When a website goes down, it may be because of update or maintenance being done on their end.
To check if the site is down or not, go to the downdetector.com homepage and enter the URL of the website in question.
If this is the case, you won’t be able to access the site or app until it’s back up and running. In the meantime, try these tips:
- Check to see if other users are reporting the same issue.
- If so, it’s likely that the site is down for everyone and there’s nothing you can do but wait.
- You should then see an estimate of how many people are experiencing problems with that specific website. It will also give you some more information about where the problem might be stemming from (e.g., DNS servers).
Fix#13 Delete some space on your iPhone:
Well, sometimes an app may run out of memory and stop working. It all has to do with how much memory is available for use in your device.
In addition, iOS may not function properly when your device’s memory is overloaded.
That can happen if you have a lot of photos, videos, or other content on your phone. Deleting some of that space may be all it takes to make things work again.
- To fix this issue, go to Settings and click General and then tap iPhone Storage.
- From here you can see how much free space is available in your device.
- At least 1 GB of free space should be available for an app on your smartphone to function properly.
- If you have space available less than required, you need to delete the apps that you no longer use to free up some space.
- Scroll down to know what apps are taking up too much space and then delete them from your phone.
- If you have an app that you need to keep but don’t want it taking up so much of your memory, clear out its app data.
Fix14# Factory reset your phone:
More often apps do not work properly because there is something interfering with their ability to function in your phone.
That might be another application or service running in the background, which can slow down performance.
When you factory reset your device, any interference goes away and allows for the proper functioning of applications like the Kindle App.
Here’s how to carry out the procedure;
- Backup your iPhone to iCloud. Factory resetting will delete all of the data on your phone, so you’ll want to make sure everything is backed up first. To do this, go to Settings > iCloud and turn ON iCloud Backup.
- Once your data is backed up, go to Settings > General > Reset and select Erase All Content and Settings.
- Enter your passcode when prompted and confirm that you want to erase all data from your phone.
- Once your phone has been reset, activate your iPhone from scratch.
- Once done, open the Kindle app and try downloading a book.
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Fix15# Contact customer support:
If you’re still having trouble with your Kindle app on your iPhone, the last resort is to contact customer support. Kindle has a great customer support team that can help you troubleshoot the issue.
They will either give you an instant solution or set up a time for an agent to call you back. Make sure to mention this problem in your initial chat so they know what kind of information they’ll need from you when the agent calls back.
Contact Amazon Customer Service at 1-866-749-7771 if you have technical questions about the Kindle. Visit their help center page for additional help.
However, if you are still experiencing issues after following these steps or have any other questions about how to use your Kindle for iPhone app, feel free to leave a comment below and we’ll do our best to answer them for you. In the meantime, try the fixes listed above once more or tell us if they don’t work for you.
Frequently Asked Questions:
Q.1 Kindle app not loading books?
Ans: If you have multiple accounts, check that you have registered your app to the correct Amazon account. It is possible that your book may have been purchased from another account. To fix this, deregister and reregister the app. If that doesn’t work delete the Kindle app completely and reinstall it again.
Q.2 Kindle app not working after update?
Ans: Try clearing app caches and see if it works. If that doesn’t work, it is possible that the iOS update has corrupted the Kindle app installed on your iPhone. To fix this, you need to delete the Kindle app again and reinstall it again.
Q.3 Kindle app not syncing on iPhone?
Ans: Make sure your device’s synchronization or Whispersync settings are turned ON. To check that, go to your Settings app on your iPhone;
- Tap your name to open the Apple ID screen.
- Then, select iCloud.
- Make sure you have enabled the toggle switches next to every category of app and content that you want to sync between the iPhone and iPad.
- Similarly, check that synchronisation settings on the second device are enabled.