Nike App is Not Working? Crashes or has problems.

For some time now, Nike fans have been complaining about the Nike app not working and about the Nike website being down for maintenance, which has meant that those who are looking to purchase their favorite Nike products can’t do so in the usual way.

Nike not working

If you’re one of these people, don’t panic! There are ways that you can still get your hands on your favorite Nike shoes and apparel even if the app isn’t working or the site is down.

Why is Nike not working?

Why is nike not working

There are a few reasons why the Nike app/website might not be working. Maybe you’re not connected to the internet, or there’s an issue with your GPS signal.

It could also be that you don’t have the latest version of the app, or that your device isn’t compatible.

Fix: Nike App Not working?

The most common Nike app and website issues include connection or server errors, freezing or crashing errors, not loading/opening error, log-in error, white/black/blank screen errors, and more.

Whatever the reason, or issue with your Nike app may be here are a few ways to fix it.

Test each of the below listed fixes one by one until your problem resolves;

Fix1# Check Compatability:

Make sure your device meets the app’s minimum requirements by checking the list of compatible devices and operating systems described below.

Nike app is designed for use on certain iOS and Android devices with specific operating systems.

IOS 13 or later and Android 7.0 or above are needed for Nike to function properly.

So, ensure that you’re running the required operating system for your device.

You won’t be able to utilize it if you are using an outdated operating system.

Apart from that, an OS upgrade normally has many benefits such as fixing bugs and granting you access to new features, so keep that in mind while updating your device to the latest OS version.

Follow the steps given below update the OS on your phone;

On iOS:

  • Tap Settings.
  • Tap General.
  • Tap Software Update.
  • Download and install any available updates until there are no more listed under Updates Available.

On Android:

  • In Settings.
  • Tap System.
  • Tap System Update.
  • This is where you’ll see your OS update status. Follow any steps on the screen.

Fix2# Log out and log back in:

When you sign out of an app, it refreshes the data that was synced with your device.

Sometimes this can solve some technical glitches or system errors within the app itself.

Here is how to sign out of your Nike account and then sign back in.

  • Go to Settings.
  • Select Log Out, and then log back in again by selecting login.
  • Make sure to enter the right login credentials, including username and password.

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Fix3# Force quit Nike and other background apps:

When your Nike app has been open for a long time and won’t work, you should do the following: force quit it and any other apps that are running in the background.

Since one of the background programs could cause the Nike app to crash, it would be preferable to close all the background apps from running.

For another reason, force quitting can be helpful: if an app crashes or freezes, then the whole phone might crash or freeze, so getting rid of one problem will solve another.

How to:

On iOS:

  • To do this on an iPhone, double-tap the Home button and then swipe up on the Nike app preview.
  • Similarly, close any other programs running in the background.

On Android:

  • Open up the recent Apps menu and swipe right or left until you find the Nike app.
  • Swipe up from the bottom, hold, then let go.

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Fix4# Restart your device:

If that doesn’t work, try restarting your phone. When the Nike app doesn’t work because of too many bugs, sometimes just rebooting your phone can help you get back on track without much effort at all!

Fix5# Check internet connection:

Nike app requires a strong internet connection in order to work properly. If you’re having trouble using the app, check your phone’s network settings and make sure you’re connected to a reliable Wi-Fi network or using reliable Cellular data.

If you feel that your internet connection is malfunctioning, try these troubleshooting tips:

  • If using cellular data, try turning ON Airplane mode and then OFF again.
  • Try reconnecting to your Wi-Fi connection, or restart your modem or router, if you’re using one. Try unplugging any cable lines that are connected to the modem or router as well.

Fix6# Reset your network settings:

To make sure your phone’s network settings are not causing the connection or server error, you should reset the phone’s network setting.

Resetting your network settings will restore all of the default values on your device.

These defaults include Wi-Fi passwords, Bluetooth devices connected to your device, VPN networks, mobile data configurations for LTE/3G/4G networks (although it may disconnect from Wi-Fi), and other services that may be preventing the Nike app from working properly.

In some cases, these defaults will solve connectivity problems like this one.

How to reset network settings;

On iOS:

  • Go to Settings.
  • Tap General.
  • Tap Reset.
  • Tap Reset Network Settings.

On Android:

  • Find and tap Settings.
  • Tap System.
  • Tap Advanced.
  • Tap Reset options.
  • Tap Reset network settings.
  • Tap Reset Settings.

Fix7# Clear app caches:

Apps store cache data on your phone to use later if needed.

In other words, an app may occasionally pull data from the caches as opposed to getting new data from the internet when you launch it.

Nike may experience problems and cease to function properly if your cache data has become corrupted or damaged for some reason.

Clearing cache will free up space and refresh cached data by deleting older files that are no longer needed.

How to:

On iOS;

  • The quickest way to clear all of your caches is by going into “Settings.”
  • Tap “General.”
  • Tap “iPhone Storage.”
  • Scroll down and tap Nike to see if it works.

On Android:

  • Open Settings.
  • Tap Storage.
  • To clear the cache for that category, select Nike.
  • To clear the cache for that app, tap Clear cache.

Fix8# Sync Time & date settings:

One of the most common reasons the Nike app doesn’t work is that the time and date settings on your phone are out of sync.

On iOS:

  • To fix this, open the Settings app on your phone.
  • Scroll down to the Date & Time section.
  • Ensure that the “Set Automatically” toggle is turned ON, then open the Nike app again.

On Android:

  • Tap Settings.
  • Tap Date & Time.
  • Tap Automatic and turn it ON.
  • Check the correct Date, Time, and Time Zone selected if this option is OFF.

Fix9# Turn ON background app refresh:

If you’re having trouble with the Nike app, one thing you can try is enabling background app refresh.

This will allow the app to keep updating even when you’re not using it so that when you open it up again, all your information will be up-to-date.

On iOS:

  • To do this, go to your iPhone’s Settings.
  • Scroll down to the Nike.
  • Tap on it and then make sure the switch next to Background App Refresh is turned ON.

On Android:

  • Tap Settings.
  • Tap Connections.
  • Tap Data Usage.
  • Tap “Mobile Data Usage.”
  • Select “Nike.”
  • “Allow background data usage” using Toggle next to the option.

Fix10# Enable location services:

Make sure location services is enabled for Nike. When you use an app that requires location data for different reasons, it needs access to your device’s GPS coordinates.

Location Services allows apps and websites to know where you are and deliver content accordingly.

When there is an error occurs using certain apps like Nike, enabling location services can help fix the issue by telling the app where you are when connecting through GPS.

If you don’t have Location Services enabled, this might be your problem.

To enable location services; follow the steps;

  • Head over to Settings.
  • Tap Privacy.
  • Tap Location Services and make sure that the switch next to Nike is green.
  • If it isn’t, tap on it and toggle it on (make sure you tap Allow if a pop-up appears).

On Android:

  • Open Settings.
  • Tap Location and turn the location toggle ON.
  • Tap App permissions.
  • Select Nike.
  • Next, you can select between “Allowed always,” “Allowed only when in use,” and “Not allowed.”

Fix11# Empty some space:

The most common cause for the Nike App not working is too little available storage.

So, make sure you have enough storage space on your device for the app to install and run properly.

To check how much space is available, follow the steps:

On iOS:

  • Go to Settings.
  • Tap General.
  • Tap “iPhone Storage.”
  • At the top right of your screen, you can see how much storage your device is using.
  • Also, if you don’t have sufficient storage space, you can also delete some files from the storage.

On Android:

  • Go Settings.
  • Tap Storage.
  • Tap the “Free up space” button.
  • Now go back to settings and select the Apps option, delete some files from there.

Fix12# Uninstall and reinstall the Nike app:

Make sure you have the latest version of the Nike app installed. If your Nike app still isn’t working, uninstall and reinstall it.

Oftentimes, an operating system upgrade may corrupt the updated version of the app.

In these circumstances, deleting the current version and getting install the most recent version is the best solution.

On iOS:

  • Start by going to Settings.
  • Tap General.
  • Tap iPhone Storage.
  • There, you should find a list of apps on your phone (scroll down if you don’t see it right away).
  • The Nike app should be on that list.
  • Tap on it and then tap Delete App.
  • Your phone will delete the app automatically so wait until you’re prompted with a Delete Complete message before closing out of Settings.

On Android:

  • Open your phone’s Settings.
  • Go to Apps.
  • Find the app you want to remove and select it.
  • Tap Uninstall.
  • Hit OK.
  • Tap Uninstall, confirm your choice when prompted, and wait for the process to complete.

Now, go to the Google play store or app store and search for Nike. Download the Nike app and install it onto your device.

Launch the Nike app and sign in with your account credentials. You should now be able to enjoy running again!

Fix13# Factory reset your phone:

If nothing seems to help you, the last resort is factory resetting your phone.

This will erase any previously saved settings and data from your phone, which may be the root of the issue.

Your phone will return to its original condition after being factory reset, and it will start to act like a brand-new phone. 

What are you waiting for? Must give it a shot. One thing to keep in mind before carrying out the process is that factory resetting your phone will erase all of the data saved, so you must back up your phone if you want some data to remain intact.

How to:

On iOS:

  • Go to Settings.
  • Click on your Apple ID.
  • Make sure iCloud Backup is turned on by clicking it.
  • Tap General.
  • Tap Transfer or Reset iPhone. 

On Android:

  1. Tap Apps.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. Tap Factory data reset.
  5. Tap Reset Device.
  6. Tap Erase Everything.

Nike not working on Chrome and other browsers? How to fix it.

If you’re trying to access the Nike website and it’s not working, there are a few things you can try;

Fix1# Restart your phone and browser:

If you’re having trouble with the Nike website on Chrome, the first thing you should try is restarting your phone and browser.

This can often fix small glitches that may be causing the site to not work properly.

To restart your phone, simply turn it off and then back on again. To restart your browser, close all tabs and then reopen the Nike tab.

Fix2# Clear browser caches and cookies:

A simple reboot of your device will generally resolve any minor glitches without deleting anything important from your phone or tablet, but it may not be enough for more serious problems.

It is a good idea to clear your browser cache and cookies if the Nike website isn’t working. The outdated information or corrupted caches in these files may be interfering with the site’s functionality.

This can often fix small issues that are causing the website to malfunction.

To do this on Chrome;

  • Tap a three-line or dot icon at the top right corner.
  • Then, select the History option, and again History.
  • Tap Clear browsing data from the left side menu bar.
  • Finally, click the “Clear Data” option.

Fix3# Disable Browser extensions:

If you’re using Nike on your computer, browser extensions could be interfering with its functionality. To disable extensions:

  1. Open your browser and click the menu icon in the top right corner.
  2. Select More tools and then Extensions.
  3. Next to the extension, you want to remove, select Remove.
  4. To confirm, select Remove.
  5. If that doesn’t work, continue with the next fix.

Fix4# Check your internet connection:

One of the most common reasons the Nike website may not be working is due to a poor internet connection.

If you’re using a cellular data connection, try moving to a different location or connecting to a Wi-Fi network.

If you’re already connected to Wi-Fi, try restarting your router or modem.

You can also try turning it OFF and then back ON your device’s Wi-Fi connection.

Fix5# Chieck if the site is down?

Is Nike down?

If you’re having trouble loading the Nike website, the next thing you should do is check to see if the site is down.

You can do this by visiting DownDetector and entering into the search bar.

If there are a lot of reports of the site being down, it probably is and there’s not much you can do about it except wait for it to come back up.

However, if there aren’t many reports, or if the site seems to be up but you’re still having trouble loading the app, there are a few things you can try.

Fix6# Contact Customer Support:

If none of the suggested fixes above resolves your problems with Nike, the best solution is to contact Customer Support by calling (800) 806-6453 with inquiries regarding any topic.

On Nike’s chat page, you may also engage in a live conversation with a customer support agent to get help.

For more help, go to their help center page, where you can write your question in the box and get help right away.


Hopefully, the fixes outlined in this article help you resolve your particular issue with the Nike app or website.

Please contact us in the comment section below if you have any further queries. We would be happy to help you in the best way possible.

Frequently Asked Questions:

Q.1 Nike app access denied? How to fix it?

If you’re getting an access denied error message when trying to log in or use the Nike app, it’s likely due to a problem with your account.

Here are some troubleshooting tips that may help resolve the issue:

  • First, check to make sure you’re using the correct email address and password.
  • If you’ve forgotten your password, you can reset it by going to the Nike login field and clicking on the Forgot Password? link.
  • Secondly, if this doesn’t help, try clearing browser caches and cookies.

Q.2 Nike checkout not loading? How to fix it?

If you’re trying to buy something from Nike and the checkout page isn’t loading, there could be a few reasons why:

  • Your shipping and payment information—including the billing address—is incorrect and incomplete.
  • You have a weak internet connection.
  • App or browser caches have become corrupted and you haven’t cleared them.
  • There is something wrong with your browser.

Resolve the following issues before contacting Nike customer service for help.

Q.3 Nike order not showing up? Here’s how to fix it.

If you’re having trouble with the Nike app, there are a few things you can do to try and fix the issue;

  • Check internet connection.
  • Clear App Caches and cookies.
  • Make sure you are using the updated version of the app.

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