Why is Pizza Hut website/app not working? All problem fixes!

If you’re a regular Pizza Hut customer, you may have noticed that the Pizza Hut website/app sometimes stops working.

pizza hut not working

Not to worry! While they do have their own share of problems, this article will help you get everything back up and running in no time!

Stick with us till the end of this article to resolve the problems and get your favorite pizzas faster than ever before!

What is Pizza Hut?

Pizza Hut is an online service that allows users to buy a variety of fresh, flavorful pizzas, pastas, wings, and desserts, among other items, to be delivered to their door.

With their convenient delivery options, which include carryout and delivery from over 18000 Pizza Hut outlets in over 100 countries worldwide [3639 of which are available in the United States], they’re committed to delivering for you in the least time possible.

Why is Pizza Hut not working?

There could be several reasons why your Pizza Hut isn’t working, you can’t place an order, or the order you placed hasn’t yet been delivered.

The following are some of them: Your credit card may have expired, you may have forgotten to add a tip, your address may be incorrect, or there might be a problem with your order.

But if none of these reasons apply to you, then it could be an issue with their server due to which they aren’t able to process your orders. 

Apart from that, it is also possible that there is a problem with your device or internet connection that might be causing issues with the Pizza ordering website or app.

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How to fix the Pizza Hut website not working problem?

If you are experiencing problems with the Pizza Hut site or app, such as login or account-related issues, loading or opening errors, app crashing or freezing errors, network errors, white screen or black screen errors, ping problems, and more, the solutions outlined below in this article can help you resolve all types of issues.

Fix1# Review your delivery address!

Check that you have entered the right delivery address. If the screen appears, the order has been placed and sent. You should double-check your address to see whether it was entered correctly.

Fix2# Reload or refresh your webpage:

Your browser may sometimes crash, causing your Pizza ordering site to freeze. Reloading will refresh your page, clearing out any problematic code that may be hanging around in memory. 

Reload your page by pressing Ctrl + F5. This works on both Mac and PC computers. If you’re using a Chromebook, hold down the F3 key to refresh for a few seconds to bring up Chrome’s Reload Page option.

Fix3# Check your login information:

If you’re experiencing problems logging into the app, double-check your account username and password. In a hurry, we may enter incorrect login information, causing difficulty logging into the app and placing an order.

Fix4# Clear your browser’s cache!

If you can’t place an order or access your account, you probably have a browser cache issue. You must clear browser caches and cookies to fix crashing and loading issues with a site. Here is how to delete the caches:

In Chrome:

  1. In the top right corner, click the three-dot menu icon.
  2. Select History and again click “History.”
  3. Now, on the left sidebar, select the Clear Browsing Data option.
  4. Select a time range.
  5. Now check the boxes next to the options given below. 
  6. Lastly, click the Clear Data button.

In Safari:

  1. Click the Safari menu.
  2. Then select Preferences.
  3. Click the Privacy tab.
  4. Select “Manage website data.”
  5. Click Remove all to clear all browser data.

In Firefox:

  1. Click the three parallel line menu button.
  2. Select settings.
  3. Then choose the Privacy & Security panel.
  4. Now click Clear Data in the Cookies and Site Data section.

Fix5# Restart your device:

It’s sometimes as simple as rebooting your device before you can access Pizza Hut’s website again.

  • If you’re using an iPhone, hold down on the home button for a few seconds until a red slider appears. 
  • Then swipe up on that slider to shut down your phone completely. 
  • Once your phone has shut down, wait for 30 seconds and then press and hold on to the power button until you see an Apple logo appear on the screen, indicating that your phone has properly rebooted 
  • If you’re using an Android device, simply hold down on both of its buttons for about 15 seconds until it reboots itself into Safe Mode.

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Fix6# Check internet connection.

Make sure your internet connection isn’t at fault by checking your connection speed. If you have a good, reliable internet connection, there’s probably nothing wrong with that—but it’s always worth checking. You can also attempt to access another site to make sure that there isn’t an issue with it. 

This means trying to view things such as weather sites or news sites to ensure that everything works fine on your end of things. If other sites are also not loading or opening, you need to check your internet connection. 

 Try the following to fix issues with your internet connection:

  1. Firstly, try disconnecting and reconnecting your internet connection.
  2. Turn off and on the modem or router.
  3. Wi-Fi settings should be reset.
  4. Make sure all plugs are connected properly to the modem or router.
  5. Contact your internet service provider.

If you are still having trouble accessing the Pizza ordering service, then there might be something wrong in general with the site’s servers.

Fix7# Check if the site is down?

Check to see if this pizza ordering site is down by visiting Downdetector or Website Planet. If it’s not working, you can try checking their Facebook or Twitter page for updates. They may have posted a status about it being down for maintenance or some other reason. 

If the site is indeed down, the issue is at their end, which they must resolve. You only need to wait for the problem to be resolved before trying again.

Fix8# Close other open tabs:

Sometimes your browser’s memory gets overloaded, especially if you have a lot of tabs open at once. If your Pizza ordering app isn’t loading or running slowly, try closing other tabs to free up memory for Pizza Hut. If that does not work, you may need to close your entire browser.

Fix9# Disable Antivirus:

One of the first things you should do when trying to use Pizza Hut’s digital ordering platform—and one of those things that don’t come up often but can be a real problem if you don’t know about it ahead of time—is disable your antivirus software.

The program may interfere with your ability to create an account or order food through Pizza Hut’s mobile site or apps.

Follow these steps to disable antivirus on Chrome:

  1. Click the More menu button in the top right corner.
  2. Select the Settings option.
  3. Now click More Tools.
  4. Choose Extensions from the dropdown menu.
  5. Select the antivirus browser extension.
  6. Hit Remove.

Fix10# Disable VPN:

We’ve all been there. You go out of town on a business trip or on vacation, excited to get a little slice of home in your stomach, but when you arrive at your location only to find that Pizza Hut’s website and the app won’t load, you know that sinking feeling in your gut. And then you learn there’s nothing you can do about it unless you disable your VPN. It’s a simple yet effective solution to fix problems with this Pizza ordering site.

How to Turn Off VPN in Chrome

  1. Navigate to the Settings menu.
  2. To add an internet connection, go to Network & Internet.
  3. To gain access, select VPN.
  4. When you’re finished, turn off your VPN.

Fix11# Try on Incognito mode:

Try opening the Pizza ordering website in Incognito mode; websites that don’t operate in normal browser mode may work in Incognito mode since your browser history, cookies, and site data and information are not saved, responsible for the site’s inability to perform most of the time.

Fix12# Uninstall and re-install browser:

Sometimes your browser might need to be completely uninstalled and reinstalled because it might have become corrupted. If you’re having trouble loading this Pizza ordering website, try deleting and re-installing Google Chrome from the Google Play store.

Fix13# Try using another browser!

The last option to make sure a site or app isn’t functioning properly is to try it on another browser, such as Safari or Firefox. If you can access your account just fine through one of these browsers, then it’s likely that there are some issues with your current web browser. 

To find out what exactly is causing your problem with the Chrome browser, head over to Google and do a quick search for what causes [insert issue] in [insert web browser]. For example, what causes Pizza Hut to not work in Chrome? 

This should help you figure out if you need to update your software or if there are any other issues with your computer that could be preventing you from accessing certain sites or apps.

How to fix the Pizza Hut app not working problem?

Fix#1: Force close the app and restart your phone.

Try closing the pizza ordering app on your smartphone and restarting it. This simply fixes a number of issues causing problems with the phone or app.

Fix2# Sign out and sign back in again.

If you are not able to place an order, many users solve the problem by simply signing out of the app and then signing in back again.

Fix3# Check the internet connection.

You may experience the app not loading, not opening, or other issues if your internet connection is weak or broken. You should double-check the internet speed to ensure it is not too slow. To resolve internet issues on your phone, you can try the following fixes.

  • Turn on and off airplane mode.
  • Turn off and on cellular data.
  • Reset network settings. On iOS, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

Fix4# Update your device’s operating system.

An outdated operating system on your phone might sometimes cause problems with an app’s functionality. So, make sure your device’s operating system isn’t too old or outdated, and if it is, upgrade it right away.

On iOS, open Settings > General, then tap Software Update. If there are two software update options available, you must choose which one to install. Lastly, tap the Install Now button.

Fix5# Update app.

It is possible that your device’s OS update may have corrupted the Pizz hut app, and this is why it is causing problems. Anyway, updating an app is always helpful in fixing it. Who knows, you are using an outdated version of the app? So before you do anything else, go to your device’s home screen and delete the app. Then open the App Store to reinstall it.

Fix6#: Perform a factory reset on your phone.

If there is no problem with the app or your internet connection, it is possible that your phone has a bug or an erroneous configuration that is causing difficulty running the app.

The best option in this situation is to factory reset your phone, which will delete all of your phone’s previously set up settings as well as any saved data that may be causing bugs.

Factory resetting your phone resets it to its original state, deleting all saved data. So, before you begin, we recommend you backup your phone’s data to iCloud.

Here is how to factory reset your iOS device:

  1. Go to Settings > General > Transfer or Reset iPhone > Tap to erase all content and settings.

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Fix7# Contact Customer Support!

For further queries, you can contact Pizza Hut by simply calling them at 1-800-948-8488. Just give them a call, and they will be there right away to take care of any problems that might arise quickly and efficiently.

The worst time to try to contact Hut’s customer service is during peak hours when everyone else is trying to do it too. During lunch, dinner, or late at night, expect delays in getting a response from their representatives. 

Even if you’re just calling for general information about their menu or corporate information, don’t be surprised if you get put on hold, as it might happen while they answer other customer calls; they may have hundreds of thousands of customers looking for answers at any given time.

You’re better off avoiding peak times entirely—and being extremely patient when communicating with them by phone. 

Thankfully, the Pizza ordering service also has an online chat service available 24/7 on its Twitter page that could help with any immediate issues. Simply go to their Twitter page, then select the “Message” option, and you’re done. Once you’ve done that, a nice message will prompt you to ask a question to start an order.

If neither of the contact options works for you, you can email them at

For additional support, visit Pizza Hut’s support centre page and discover frequently asked questions.


If you continue to have problems ordering Pizza from the website or app, please write a comment in the area provided below regarding the type of issue you are experiencing. Our staff will get back to you as soon as possible.

With that, we’d like to invite you to express your thoughts on the post, such as whether it was helpful to you or if you have any suggestions for us to implement.

Frequently Asked Questions:

Pizza hut not accepting online orders?

If the delivery location is not shown on the website or app. You cannot currently place orders to have them delivered to your door. However, you have the option of picking up your order from the company’s nearest location.

Why is my Pizza Hut rewards not working?

Pizza Hut incentives do not work for a variety of reasons, including the code expiring after six months of inactivity, being invalid, or being entered incorrectly. If there is no such issue, it could be due to technical faults. Try the above-mentioned fixes to resolve technical issues.

Pizza hut app messages not working?

Restart your device, check your internet connection, and check if the site is down.

Pizza hut password reset not working?

Reset your password by clicking the Forgot password link located beneath the login form. If you have forgotten your password, you can change or edit it from the account settings.

Pizza Hut site or app keeps logging me out. How to fix?

Check to see if you have the correct time, date, and country settings on your device. The majority of the time, this problem occurs when one of the following requirements does not meet.

Pizza app tracking is not working?

If the app tracking is not working properly, it is possible that the app has problems or is too slow. Update the app and upgrade your internet connection to resolve these issues. Now, click View the delivery tracker on your screen to see if it works properly.

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