Prodigy not working? Here’s how to fix it!

Prodigy not working? There are many reasons why you might be experiencing problems with Prodigy game-based educational website, from the server being down to your internet connection acting up. 

Prodigy not working

However, it is difficult to pinpoint the precise reason because there may be many more factors at play. Stay with us to the conclusion of this post to learn what might be wrong with Prodigy and how to solve it.

You Might Also Like: How to get Prodigy Membership for free? (Four 100% Working Methods)

What is Prodigy?

The Prodigy educational website offers separate game modes for Maths and English subjects for kids in grades 1 to 8. Their primary objective is to help students learn basic English and common core mathematics.

The site uses colorful visuals and graphics as well as narrative stories in order to help keep students engaged in their learning process.

In addition, students can set goals and receive incentives, which motivates them even more to practice curriculum-aligned Maths and English skills. 

All of the features are designed to give students a head start in developing strong academic skills for future use. 

This is truly one of the best sites out there for elementary school-aged kids who need some extra help with their education. It’s available 24/7, so you can use it whenever you need to without having to worry about scheduling time around your child’s schedule or missing something important due to being busy or away from home. 

You Might Also Like: 4 Prodigy hacks to cheat in Math game.

Prodigy website not working? How to fix?

But what if the site does not work or causes problems? We have outlined all types of fixes to resolve issues with the Prodigy website. We promise that if you follow this step-by-step troubleshooting guide, you will be able to solve any issue with Prodigy.

Fix1# Refresh or reload your browser!

When a web page isn’t loading correctly, refreshing or reloading your browser can solve many of these problems. If you can’t access your Prodigy account, try refreshing or reloading your browser. 

This may fix any connection problems that are preventing you from logging in.

To reload Google Chrome, press Ctrl + Shift + R on Windows, Ctrl + Alt + Esc on Linux, or Cmd + Shift + R on Mac. You can also use Fn + F5 on a Windows computer or Shift + Reload on a Mac.

For other browsers, check out your browser’s help resources for instructions on how to refresh a page and see if it works. If it does not work, move on to the next fix.

Fix2# Restart your device!

For some reason, restarting seems to resolve a lot of issues we experience with websites—sometimes issues get fixed just by waiting an hour or two before trying again. If you’re having trouble using any app or website on a browser, one way to try fixing it is by restarting your device. 

Press and hold the side button until you see a slider to power off. Then slide that slider across your screen to Restart. If the website still doesn’t work after restarting your device, continue reading for more fixes that might help Prodigy start properly again.

Fix3# Review login information!

Have you checked your login credentials? Make sure that you’re entering them correctly. If you have a user ID and a password, be sure that they match exactly. Sometimes, in haste, we enter the wrong login credentials. So, if you’re having trouble logging into Prodigy, make sure your login information is correct before proceeding.

Fix4# Check internet connection!

Sometimes, technical issues can prevent you from accessing a website. First of all, you should make it clear that you do not have many tabs open at one time because it slows down the loading speed of a webpage. 

Furthermore, to make sure that your internet connection is strong and stable, try a few different devices on a few different networks; if that doesn’t work, try restarting your router and/or modem (even just unplugging it for a few minutes) to reset them.

If your issue still isn’t resolved, contact your ISP. You can also double-check whether your network or firewall settings are blocking access to Prodigy.

If you are using cellular data, make sure you have sufficient data and that it is turned on. If it is enabled, try turning it off and on again. If it does not work, turn on airplane mode and turn it off after 30 seconds to see if it works.

Fix5# Clear browser caches!

The most common solution for problems such as Prodigy not working is to clear your browser’s caches. Before you do anything else, though, take a moment to clear caches and cookies to see if it works. You might be thinking, how does clearing browser caches fix issues with a website? It helps remove old files that might be causing problems.

In Chrome:

  1. Click on the three-line menu icon at the top right corner.
  2. Now click History. Again, click History.
  3. Then Clear browsing data. 
  4. Check the boxes beside the categories.
  5. Lastly, click Clear Data.

In Firefox:

In the menu bar, click Firefox > Preferences > Privacy & Security > Clear Data in the Cookies & Site Data Section> Remove the checkmarks next to “Cookies” and Site Data>Check the box adjacent to the Cached Web content > Clear button.

In Safari:

  1. Select Settings from the home screen. 
  2. Now choose Safari.
  3. Go to the Safari settings page, then click Clear Cookies and Clear Cache.
  4. When you’re prompted, just confirm the command.

Fix6# Try in Incoginito mode!

Certain websites occasionally load or operate without difficulty in Incoginito mode as compared to standard mode, because it enables you to surf privately and excludes your online activity from your Google history.

Apart from that, it’s an easy way to protect your identity and privacy while browsing. You can start Incognito mode on Chrome by clicking on your three-dot icon at the top right corner, then selecting New Incognito Window.

Fix7# Check if the site is down?

The first thing you should do is check if your problem is a simple technical glitch. Many times, sites simply become slow or unresponsive because of an overload of traffic (this happens more often than you might think). Try refreshing a few times and trying again if you get no response from your initial attempt. 

If all else fails, Prodigy may be experiencing technical issues that are causing problems for users, so check back in a bit or try again later. 

To check if the Prodigy website is down, you can visit sites like Downdetector and Website Planet, which provide real-time status updates on websites around the world. Keep in mind that these aren’t necessarily reporting on just Prodigy, but they’ll give you a good idea of whether or not there’s a widespread issue affecting their site right now.

You’ve been banned: There could be several reasons why your account has been banned, but regardless of what led to it, you’ll need to make sure your password hasn’t been compromised before re-signing up with another email address and starting over.

Fix8# Try another browser!

If you still have trouble after applying the above troubleshooting guides, there are other solutions that may help solve your problem. Try changing browsers: If you regularly use multiple browsers (like Chrome and Firefox), try switching to another one entirely like Safari or Internet Explorer instead of just trying another version of Chrome or Firefox.

That way, if it’s a browser-specific issue, you can rule out any problems on your end.

Check for updates: It’s possible that a recent update is causing issues with Prodigy—if so, then a browser update could be all you need to get back up and running again. 

How to fix Prodigy app not working issue?

If you have recently downloaded the Prodigy app and then started experiencing problems with it, you’re not alone. But first, the good news: The issue seems to be limited to iOS users, so if you have an Android phone or tablet, don’t worry-you’re fine. There are some common fixes for Prodigy not working problem for iOS users.

Fix1#Restart your iPhone or iPad.

Sometimes, an app just needs a good restart. This is especially true if you’ve downloaded a new version of Prodigy and are having problems with it.

Fix2# Force quit Prodigy and other background running apps:

Apple has made many improvements over time, but there’s still a chance that your app may misbehave. To kill Prodigy or other apps that aren’t responding, press and hold down the home button to access all background running apps. (When you see a list of apps, just make sure to force quit Prodigy.) You should only need to close all apps running in background in extreme cases, such as when an app is constantly crashing or acting strange.

Fix3# Log out and log back in:

Try logging out of your Prodigy account and then logging back in. Many users have reported that their issues resolve when they do so.

Fix4# Clear app caches:

Clearing your app’s data or cache might help. To do so, please follow these steps: go to settings> then select iPhone Storage>Click Prodigy app>Click OFFLOAD app data.

Fix5# Reset network settings:

Some users have reported that resetting their network settings solved Prodigy app problems for them. To do so, open Settings app on your device, select General, then Reset. From there, scroll down and tap Reset Network Settings.

Fix6# Update device’s iOS:

Check your device’s operating system. If it is outdated, download and install a new update. 

You can find out if your device needs an update by going to SettingsGeneral Software Update. Your current iOS version should appear at the top of the screen under version. Tap Download & Install. (If prompted with a message asking if you want to update all, tap Install.) Wait for the iOS update installation process to complete.

Fix7# Update the app if you are not running the most recent version:

If you’re running an old version of Prodigy, we highly recommend updating. Not only will you be able to enjoy all of our most recent features, but also you’ll help us squash some nasty bugs.

To check if your app is up-to-date: go to App store>tap Profile icon> scroll down to see pending updates> Tap update next to Prodigy. 

Fix8# Factory reset your phone:

If you haven’t already, you can try a factory reset. Make sure all your data is backed up before trying to do so. To perform a factory reset On an iPhone: Go to Settings > General> Reset>Erase All Content and Settings.

Fix9# Contact Prodigy support:

You’re at your wit’s end. You’ve tried restarting and troubleshooting for hours, but you still can’t get Prodigy working on your computer.

The only thing left to do is contact Prodigy support. Their support will walk you through more advanced steps, so don’t be afraid of making a move—it may save you from a few days of frustration.

If you have any technical difficulties while playing their games, they recommend that you send them an email– 


Sometimes Prodigy isn’t loading due to a glitch in their system. If you are seeing an error message, try disabling your adblocker as a first step in troubleshooting. 

If that doesn’t work, there may be some bugs in their current build. Currently, they’re working on fixing Prodigy for mobile users, but it might take some time before things are fully up and running again.

If you are still having any problems with Prodigy, let us know by leaving a comment below or reaching out to us via social media. We’ll do our best to help you out with any issues you may have with Prodigy and make sure that everything is running smoothly.

Leave a Reply

Your email address will not be published. Required fields are marked *