If you’re looking for an easy and fast way to buy and sell tickets from your mobile device, Ticketmaster has a great option available. Downloading their app is quick and simple, but many people are experiencing problems with getting it installed or working properly. Fortunately, it takes a few steps in order to get your app working again.
If you’re trying to manage your tickets from home and the app won’t even load, there are several fixes to the Ticketmaster not working problem. But, before moving on to the remedies, you need to understand why the Ticketmaster app isn’t working.
Why is Ticketmaster not working?
The major cause why Ticketmaster is not working could be a network problem. If you’re experiencing trouble loading Ticketmaster, it’s most likely due to a bad connection or a high volume of traffic from your area.
Another typical reason why customers experience problems while trying to use Ticketmaster is the lack of storage space on their smartphones. Furthermore, if Ticketmaster isn’t working for you, it’s generally due to a few basic issues either with your app or device.
How to fix Ticketmaster not working issues?
Whatever the reason and whatever the issues with your Ticketmaster may be. We’ve got your back since we’ve compiled a list of the most likely remedies to help you cope with all types of Ticketmaster app not working issues. So, without further ado, let us get started on the fixes.
Fix1#: Restart your device
Sometimes, a simple restart is all it takes to fix issues with your app. Restart the device from which you are trying to access Ticketmaster.
How to restart:
- Press and hold your side button or Sleep/Wake button for 10 seconds until you see the power off toggle. Slide the toggle from left to right side to turn your device off.
- Wait for 15 seconds, then press and hold your side button or Sleep/Wake button again for about 10 seconds until you see the Apple logo on-screen.
- Your phone will now automatically reboot.
- Long press both the volume down and the power button for a few seconds.
- If the power button is unavailable, long-press the side and volume down buttons for 10 seconds.
- Similarly, turn on your phone.
Now open the app and see if it works! If not, move on to step 2.
Fix2#: Log out and log in:
If you’re having trouble with your Ticketmaster app, try logging out and logging back in. This will refresh your account session on your device and should help resolve any minor issues you may be experiencing.
Open the Ticketmaster app. Tap where it says your name at the top right of our site or app, then click Sign Out. Reopen the ticket selling app and input your username and passwords to re-login.
Fix3#: Force stop Ticketmaster & other background running apps
While trying to use Ticketmaster, it might be rather annoying if your app does not function properly. Sometimes simply force quitting and restarting Ticketmaster resolves many issues with the app.
How to force quit Ticketmaster:
- Swipe up the from the bottom of the home screen or inside the application and hold.
- Once you do that, all the open apps and their preview appear.
- Swipe the fingers from right to left or vice versa to find Ticketmaster.
- To close it, swipe up the app’s preview card.
- Launch the Settings app.
- Scroll down and tap the Applications option, or Manage apps.
- Scroll the list to find the Ticketmaster to force quit.
- Tap Force stop the app.
If closing the Ticketmaster app doesn’t resolve the issue, we suspect that a malfunctioning background app is interfering with your Ticketmaster experience.
Furthermore, if you have multiple apps open at the same time, you may have Ticketmaster loading or app crashing issues. Consider shutting forcibly them off as well.
Fix4#: Clear App Cache:
The next step is clearing out the app cache and data stored in your device. If a file in the app cache gets corrupted, it may cause app glitches, crashes, or the app to display incorrect data.
Also, the app cache stored in your device may stop an app from loading its newest features and other data.
How to delete App cache:
- Tap General.
- Now tap iPhone Storage.
- Select Ticketmaster from the list of all installed apps.
- Tap the Offload app to clear its cache.
- Launch the Settings application.
- Scroll down to Apps Menu, and tap it.
- Select Installed Applications.
- Find the Ticketmaster to Clear its App Data.
- Move to the Storage Tab, and select it.
- Hit Clear App Data
Fix5#: Check internet connection
If you’re using Ticketmaster on your phone, it’s a good idea to make sure that you have a good internet connection and that your phone isn’t running low on data.
If you are in an area with poor network reception, you may not be able to load or access Ticketmaster from your mobile device.
Also, make sure that no one else in your home or area is connected to a device or tethered to a single internet source, which might cause problems while purchasing tickets.
If you think that your internet is out of order, there are other measures that you can try:
- Try turning On and off Airplane mode.
- Try turning off and on Wi-Fi.
- Reset Wi-Fi settings.
- Try turning Off and On the modem or router.
Move on to the next troubleshooting step if you’re still having an internet connection problem.
Fix6#:: Reset network settings:
Resetting your iPhone’s network settings can solve many software issues, including a problem with your internet connection.
How to reset network settings:
- Go to Settings.
- Tap General.
- Finally, Reset and tap Reset Network Settings.
- Launch settings.
- Tap System option
- Now choose Advanced.
- Then tap Reset options and Reset network settings.
Note: Once your phone has rebooted and shows a notification that Network settings have been reset, try to sign in again with your Ticketmaster account.
Fix7#: Check if the site is down?
Ticketmaster works differently than most online ticket provider services. If you’re having problems with its site, we recommend checking its status page for any ongoing issues or scheduled maintenance.
You can also check if other people are experiencing issues by searching Twitter for keywords like Ticketmaster down and Ticketmaster not working.
Apart from that try refreshing your browser a few times before trying again—this is especially helpful if you have an older computer that takes longer to load pages.
To get an outage report to see whether the Ticketmaster website is indeed down use websites like Downdetector.
If the site is unavailable, simply try again once the problem has been resolved.
Fix8#: Clear up space on your device:
Remember that your device needs space to install apps and perform other tasks. If you don’t have enough space, your device will run slowly and you might not be able to download apps.
So, if you want no trouble when it comes to installing or running Ticketmaster app on your phone or tablet, make sure there’s enough space available on your device.
How to delete some space:
Go to the Storage tab in your device’s settings and delete the following things to free up some space:
- Delete any unnecessary photos.
- Delete the app cache and any other app data.
- Delete the browser’s cache.
- Delete any worthless stuff that takes up a lot of space.
Fix9#: Uninstall and reinstall the app:
Uninstalling and reinstalling Ticketmaster will make sure your app is up-to-date and free of bugs.
Go to your Home screen, delete the Ticketmaster app and then go to Apple Store or Google Play Store and re-download it. Reinstalling Ticketmaster will fix any issues you are having with not being able to log in or buy tickets.
Fix10#: Update your device’s OS:
It is advised that you upgrade your device’s operating system to the most latest version to have a good experience with the Ticketmaster app because operating system upgrades deliver several bug fixes and access to newly added features.
If your Ticketmaster app is not opening or stopping, try updating the operating system on your device because the step has proven to be helpful to a large number of users in resolving app not working issues.
How to update OS:
- Navigate to Settings.
- Tap General.
- Then tap Software Update. If a new version of iOS is available, then tap Download and Install, and follow through with prompts until the installation completes.
- Launch the phone’s Settings app.
- Scroll down to the bottom, and tap System.
- Then tap System update.
- If an update is available, you will see it here. You can do so by following the instructions on the screen.
Fix11#: Reset factory settings:
If a hardware failure prevents you from using your device or an app, resetting it can often clear up any issues you might be having. Restoring a device to its factory settings erases all of your personal data and resets everything back to its initial state when you first opened up your new toy.
How to factory reset:
- Go to Settings.
- Tap General.
- Then tap Reset > Erase All Content and Settings.
Then enter your passcode if prompted. (If you don’t have a passcode set up on your phone, just tap Erase All Content and Settings.) This will remove all apps from your phone and delete all files on internal storage—so make sure you sync them with iTunes or iCloud before doing so.
- Open Settings
- Now tap General Management.
- Tap Reset and then Factory data reset.
- Finally, tap RESET & Delete All.
Fix12#: Contact Customer Support
If the above-given fixes have not worked for you and you are still having a problem using the Ticketmaster app? Yes, many people believe that their frustration with Ticketmaster’s app or website has reached a boiling point.
We recommend contacting the Ticketmaster customer service representatives instead of criticizing the company on social media or sending the nasty emails. They will be more responsive to your request if you contact them directly by calling the toll free number (800) 653-8000.
If you are still having issues with Ticketmaster, please let us know in the comments. We will be glad to help you as soon as possible. So if it seems to work for you, share it with your friends and family on social media. They might have a similar problem.
Frequently Asked Questions:
Why is Ticketmaster new update not working?
The majority of the Ticketmaster users report having problems running a new Ticketmaster update after installing their device’s OS, which causes hardware issues and improper settings. To resolve the issue, force quit Ticketmaster and, if that fails, log out and back in. If nothing else seems to be working, uninstall and reinstall the app.
Why can’t I log into the Ticketmaster app?
If the Ticketmaster app is not opening on your iPhone, firstly, check your login credentials to make sure you are not entering the wrong username and password. If the password is incorrect, reset it. Secondly, try clearing the app cache. If that also does not work, try updating Ticketmaster and your device’s OS.
Ticketmaster showing White screen how to fix?
First and foremost, restart your phone. Next, you can try removing and replacing the phone battery to resolve the white screen issue. If that doesn’t work, remove and reinsert the memory card. The best solution for resolving screen issues with the Ticketmaster app is to update your device’s operating system.