Why is Truist Bank App not working? All problem fixes!

The Truist bank app is a secure way for users of Truist accounts to access their bank and credit accounts, pay bills and send money directly from their phones or other mobile devices, among other things, from anywhere in the world. The app allows you to easily upload receipts and attach to transactions in just a few steps.

Truist bank not working

But despite all its perks, there are times when it doesn’t work properly—and in these instances, you may have difficulty using it.

Fortunately, fixing an issue with your app doesn’t mean that you need technical help every time something goes wrong; in this article, we have compiled a list of common problems and the most effective solutions that might be able to fix them. 

With a bit of luck, the steps outlined in this post will resolve your issues with the Truist mobile app!

You can apply these steps on iOS and Android devices, and other gadgets, including Macbooks and PCs.

Here’s why the Truist is not working and what you can do about it. 

Why is Truist Mobile App not working?

There could be several reasons why your Truist mobile app is not working properly, including problems with the server, internet connectivity issues, or corrupted app caches saved on your device, and more. 

In most cases, we’ve found that there’s a problem with either the app or the device that’s triggering the issue.

There might be plenty of other reasons why your Truist Mobile bank is not working, so it’s best to try some basic troubleshooting steps before assuming it’s an issue with your device or app.

Restarting your device is the first thing you should do before proceeding with the instructions below. This will make sure that your device system is refreshed and will also ensure that any temporary minor bugs are cleared out. 

Next, check to see if you are using the most recent version of the app by going to the Apple Store or Google Play store.

If you are using an older iOS or OS version, we recommend you upgrade it to access the services offered by the Truist mobile app.

One of the most popular troubleshooting steps that usually always fix app issues is clearing up app caches. 

Here is how you can clear caches: 

  • Go to Settings.
  • Tap General.
  • Tap iPhone Storage.
  • Select the Truist app.
  • Then, tap OFFLOAD data.

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Can’t log in to Truist or have an account-related issue?

There could be several reasons for why you’re unable to log in to your Truist account. Fortunately, there are some solutions we can suggest that might work.

Fix1# Check login details:

First and foremost, double-check that you are entering the correct login credentials, including username and password and that you’ve spelled them correctly.

Check for any capitalization errors or similar mistakes and try again. If you still have no luck logging in or accessing your account, move on to the next fixes.

Fix2#: Check your internet connection:

If your internet connection is too slow or unstable, you may have difficulty logging into Truist. Try the following solutions to fix issues with your internet:

  1. If you are using cellular data, first check if you have enough data to use. If you do have, try turning the cellular data OFF and ON. 
  2. If that doesn’t work, try turning ON and OFF Airplane mode. The fix worked for us a couple of times.
  3. If you are connected to Wi-Fi, try restarting or unplugging your modem and router.
  4. Make sure all the cables are plugged in properly before restarting your modem and router. 
  5. If the problem still persists, you need to either change your DNS settings or renew your Internet Protocol address.

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Fix3# Try resetting all settings:

Inappropriate settings on your device can cause login and other account-related issues with Truist. Resetting all settings wipes out all the unnecessary settings that you have made in the past, including Wi-Fi and cellular data settings, network, and control center settings.

How to:

On iOS:

  1. Open Settings
  2. Select General.
  3. Then tap Reset.
  4. Then tap Reset all Settings. Again, tap Reset All Settings to confirm the action.

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Fix4# Factory reset your phone:

If you still can’t access Truist mobile app, try removing all content and settings or factory resetting your phone. If any buggy data saved on your phone is the cause, this might help you:

How to:

On iOS:

Make sure to backup your iPhone to iCloud because carrying out the procedure will erase all the data saved on your device.

  • Open the Settings menu.
  • Then tap General.
  • Scroll down and select the Reset option.
  • Tap “Erase All Content & Settings.
  • Then tap ‘Continue’ to confirm this command.

On Android:

  •  Go to Settings.
  • Tap Backup & Reset.
  • Tap Factory data reset
  • Select Reset phone, and then tap Erase everything.

Fix5# Disable All content-blocking extensions:

If the ad blocker settings are enabled on your device, it might prevent you from logging into the Truist mobile app. Follow these steps to turn it OFF:

  1. Open Settings.
  2. Select the Safari option.
  3. Tap General.
  4. Choose the Content Blockers option.
  5. If the ad-blocker toggle is green, the feature is enabled, slide the toggle to disable it.

Note: There is an alternative way to disable ad blocker extensions on iOS devices. To do that: Go to settings >Safari > Extensions>To disable each extension, slide the toggle next to it.

Fix6# Restart Content & Privacy Settings:

Sometimes, login issues with an app can be fixed by simply turning OFF and ON content and privacy settings. If the above-given fixes don’t work and the problem still persists, you must give it a shot:

How to:

On iOS:

  1. Go to settings.
  2. Select Screentime.
  3. Select Content and Privacy Restrictions.
  4. Slide the toggle to turn it OFF and ON.

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How to fix Truist Blank/White/Black screen issue?

If your Truist app is stuck on a white, black, or blank screen on your phone, try the following troubleshooting steps:

Fix1# Close and relaunch app:

This usually works when the Truist screen is stuck on white, black, or a blank screen.

How to:

  1. Double-tap the home button to access all your running programs. 
  2. Find Truist by swiping right to left or vice-versa.
  3. Drag the app’s preview from the bottom of the screen to the top to close it.

Note: It’s also possible that a malfunctioning program running in the background is causing the issue with Truist; try closing each one by one and see if it helps.

Fix2: Delete App Caches:

Your app might get stuck on a white, black, or blank screen due to the corrupted cache files or browsing data saved within it or device, so try clearing it. First, try erasing website data;

  • Go to Settings.
  • Tap Safari,
  • Then tap Clear History & Website Data

Now check to see if it works. 

Clearing the app caches might help you if the problem continues:

  • Open Settings.
  • Tap iPhone Storage.
  • Select Truist.
  • Tap OFFLOAD data.

Fix3: Disable and Enable App settings:

Restart the Truist mobile app settings on your smartphone; many users have found that restarting the settings helped them overcome screen issues. Here is how to do that:

On iOS:

  1. Open settings.
  2. Then open the Truist mobile software.
  3. Turn all Truist-enabled settings OFF and ON your device.

Fix5# The following issues may arise if you are using an outdated OS version. To resolve these issues, you must update your phone to the most recent OS version. Here is how to do that:

On iOS:

  1. Go to Settings.
  2. Tap General.
  3. Choose Software Update.
  4. Check to see if an update is available. 
  5. Tap “Automatic Updates.”
  6. This will automatically upgrade your device’s operating system whenever a new version is available.

On Android:

  1. Open your phone’s Settings.
  2. Scroll down to the bottom, and tap System. Then, System update.
  3. Here you can see your update status. Follow the steps shown on the screen to upgrade OS.

Fix5# If you are still experiencing the same issues, you must repair your operating system.

For Apple devices, you can use Reiboot iOS System Repair software to enter/exit in recovery mode with a single click. Whereas for Android devices, you can use UltFone Android system repair software.

Fix6# Delete and Re-install Truist:

If the issue still persists, you are probably running an outdated version of the bank’s mobile app, which might be causing the problem.

The app may also get corrupted following operating system updates, leaving it stuck on a white, black, or blank screen.

However, reinstalling the Truist mobile app is usually beneficial because it not only fixes bugs but also gives you access to newly added features.

How to:

First, delete the old version by following the instructions given below:

On iOS:

  1. Open Settings.
  2. Select General.
  3. Select iPhone storage.
  4. Scroll down and click on Truist.
  5. Select the Offload App option to delete it. This will remove the app from your phone and keep your Truist’s documents and data saved.
  6. Now go to the Apple store and reinstall Truist on your phone.

On Android:

  1. Open the Google Play Store.
  2. Tap the Profile icon at the top right.
  3. Select Manage apps & devices. Then, Manage.
  4. Select Truist to erase.
  5. Tap Uninstall.
  6. Now reinstall the most recent version to see if it works properly.

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How to fix the Truist is not loading/opening/ server error/connection error/freezing/crash/ping problem?

Fix1#: Check internet connection:

A faulty internet connection is one common cause responsible for the following problems. So, before you do anything further, you should check your internet connection.

If you have a slow or unstable internet connection, you won’t be able to use the Truist mobile app and will most likely encounter one of these issues.

You should perform internet speed testing on Google to verify that your internet speed is fast enough to run any app smoothly. A Wi-Fi internet speed of 20 MBPS is required to run a mobile app without any disruptions.

If your internet speed is less than required, you can attempt the troubleshooting steps below to boost your internet speed:

  1. Close all the applications and other stuff running in the background.
  2. Clear your browsing history and data.
  3. If you’re using cellular data, make sure you’re connected to the network and have sufficient data.
  4. If you’re using Wi-Fi, consider switching to a wired connection.
  5. Restart your router or modem.
  6. If there is an OS update available, download it right away. 

Fix2# Reset Network settings:

Connectivity issues with the internet may occur if your smartphone’s network settings are incorrect. Resetting network settings will erase all the saved internet and network-related data on your device, that might be causing the issue.

Here is how to do that:

  1. Go to the Settings.
  2. Tap General.
  3. Now select Reset.
  4. Finally, tap “Reset network settings.”

Note: If you are still having problems with the internet connectivity, we recommend that you remove your SIM card, clean it with a cloth, and re-insert it after a few minutes.

Fix3# If none of the aforementioned workarounds work, make sure that the Truist’s mobile version has local network permission enabled.

For some programs, access to the local area network of your device is mandatory. If you deny them access, they are more likely to fail.

Here is how to allow permission to access the local network:

  1. Open Settings.
  2. Tap Privacy.
  3. Tap “local network.”
  4. Slide the toggle shown next to the Truist.

Fix4# Try closing and restarting the app to see if it works.

Fix5# If that also doesn’t help, uninstall and reinstall Truist.

Fix6# Check if the site is down?

If the problem persists, you must check to see if the site is down due to traffic congestion or maintenance being done. The best way to find out if a server is down is to use Downdetector or Website Planet.

If the website is genuinely down, it means that the issue is not on your end. In this case, your only option is to wait for a while before trying again.

Unable to install or update the Truist Mobile App? Here is the fix?

Fix1# Empty some space on your device:

Make sure you have sufficient space available on your device to install Truist mobile app. 

Here’s how to check how much memory is available in your device and how you can make some space for Truist:

  • Open Settings.
  • Tap General.
  • Head to iPhone Storage
  • At the left-right corner of the screen, you may check how much space is available on your device.
  • Delete some older files from storage if there is not enough space available.

Fix2# Ensure that you are connected to the internet:

Make sure you are connected to a stable and fast internet connection.

Also, check that your device has not too many applications open in the background which reduces internet speed.

If multiple apps are running in the background, we recommend you close all of them and try again.

Fix3# Enable location services:

Enable location services on your smartphone; some apps require you to enable location services in order to be installed:

Here is how to do that:

  1. Open Settings.
  2. Tap Privacy.
  3. Select Location Services.
  4. Slide the toggle next to Location services to enable it only if it is not already green.

Fix4# Change App Store Settings:

If none of the above fixes works, try enabling the following features for the app store app on your iPhone. The fix has been effective for us many times when the above remedies do not.

How to:

  1. Open Settings.
  2. Select App Store.
  3. Enable the toggle next to App Store for apps, App updates, and automatic downloads (always allow).

Truist Bank app notifications not working properly?

Make sure notifications are turned ON on your iPhone for this banking app. Here is how to enable notifications for the Truist bank app on your iPhone.

  • Go to settings.
  • Tap Notification.
  • Tap the Truist.
  • Turn the app’s notifications on or off.

Contact Support:

If Truist online banking is still not working, one of your ultimate steps should be to reach out to their customer support team, which is available 24/7, and see if they can fix it for you.

You can usually find contact information on Truist’s main website; if not, do a quick search online and you’ll be able to find it quickly and easily.

If that doesn’t work, there are other avenues for contacting them—like social media, such as their Facebook, or TwitterNews page.

You can also contact them directly by calling one of your Truist branches at (844-487-8478).


If you are still having problems with Trusit bank app, please contact us in the comment section given below. We will try our best to solve your problems as soon as possible.

And that is all for now. Hope this blog post helped you get rid of any troubles you were experiencing when using the Truist Bank app.

You may have other questions about what other features the app offers or how to use them- feel free to come back and check out more content on our website!

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Frequently Asked Questions:

Q.1 Truist Bank not working after update?

Ans: It is more likely that your Truist app has become corrupted following an OS upgrade. We recommend you delete the older version of Truist and reinstall the updated version to fix the issue.

Q.2 Truist Face id/touch id is not working?

Ans: Ensure that nothing is covering your face, if the Face ID feature of the Truist app is not working.

Restart your device. Try again after resetting your Face ID/TouchID if that doesn’t work.

Q.2 Zelle not working on the Truist app?

Ans: The Truist Bank Mobile app currently does not support sending or receiving money from people who are only enrolled in the Zelle app.

Q.3 Truist online Banking not working?

If your Truist banking online is not working on the Chrome browser, you can try the following fixes:

  1. If the website is crashing or stopping, try reloading it.
  2. Next, try deleting browser caches.
  3. Make sure you are connected to a healthy internet connection.
  4. Close all other open tabs.
  5. Open the Truist baking online in Incognito mode.
  6. Try on another browser or device.

Q.4 Truist Mobile deposit not working?

There are a number of possible reasons for a Truist mobile deposit difficulty, including a down server, poor internet connectivity, and more.

To resolve this problem, be sure to do the following:

Fix1# Start by restarting your phone.

Fix2# Click a sharp clear picture of the Check. We recommend you take a clear picture of the check-in dark background. Also, ensure that nothing else is included in the frame.

Fix3# Clear App cache. To do so, go to Settings>General>iPhone storage>Select Truist>Tap OFFLOAD data.

Fix4# Update the app to the latest version: Go to the Apple store or Google play store if you are using an older version of Truist. The updated version of the app performs much better than the older one.

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