My father had gifted me a new iPhone 13 on Christmas Eve last year, and it was my 5G phone that surprised me a lot.
However, after a month of use, I noticed that the 5G indicator was no longer visible on my phone screen. I worked on it with my team, figured out what was going on, and carried out some crucial measures to make it work.
And after a few weeks, we started receiving a flood of emails and texts from Verizon customers reporting that the 5G indicator was missing and that the device had failed to connect to millimeter nodes or ultra-wideband despite several attempts.
This Verizon issue with 5G ultra-wideband connectivity on the iPhone 13 series is identical to a previous AT&T issue that’s been widely discussed on Reddit and Twitter for days.
If your Verizon 5G not working, We’ve compiled a few fixes that might want to look at.
Why iPhone 13 Verizon 5G not working?
For multiple reasons, including software, hardware, or system failure, the Verizon 5G network may not be working on iPhone.
In this blog, we’ve covered a variety of fundamental workarounds for this problem, as well as alternatives that rely on Verizon network provisioning.
One can apply these troubleshooting guides to fix the Verizon 5G not working issue on the iPhone 13, 13 Pro, 13 Pro Max, and 13 Mini.
Here are the fixes for Verizon 5G problems for iPhone 13.
Other 5G-related issues on iPhones, such as connectivity issues, speed issues, and signal issues, can be fixed with these fixes.
Turn off and on Airplane Mode
Numerous network issues get repaired when you turn off and on airplane mode on your smartphone. To start with, turn on airplane mode for a few minutes and then turn it off. To do so, go to the iPhone control center and turn on airplane mode, then repeat the same process after a while, obviously to turn it on. Then, restart your smartphone and see if 5G is now working.
For everything that broadcasts, airplane mode turns off and on your transmitters.
On multiple occasions, turning off and on airplane mode has helped us troubleshoot 5G network issues.
Check Your SIM Card:
Check out whether you have inserted the Verizon SIM card that came with your iPhone 13 or a carrier-provided 5G SIM before updating your SIM card.
Secondly, we recommend removing and reinserting the SIM card once. Now restart your phone and check if 5g works.
Despite the fact that the method does not always fix the problem, many users are able to get their tasks done. If the problem is still continuous, read out the below-given measures and try following them one by one.
Update SIM Card
If you bought a Verizon phone with a SIM card, purchase a physical SIM card and activate it using the Verizon app or website. Replace the old one with the new one. Then restart your iPhone.
If Verizon does not provide its own SIM, users should contact Verizon customer service to get a new Verizon SIM and activate their device via eSIM.
It is compulsory to use a new SIM card because, unlike GSM providers such as AT & T and T-Mobile, Verizon does not allow SIM cards to be inserted into random devices. That is, even if you have a 5G service plan, the SIM from another device is unlikely to work with your new phone.
The Verizon iPhones are designed with a closer connection between the iPhone and the SIM card in order for the service to work.
Uninstall and re-install features
When we were looking for more queries and solutions regarding this problem, we found something interesting on Reddit. There is a method mentioned in a Reddit thread that has been around for a while. Some users report that it is possible to get your service working by removing all of the features on an old SIM and then re-installing them one by one with the help of Verizon customer support.
Check if there is no unit loss
Confirm that your iPhone IMEI number is in the Verizon database to fix this issue. Because iPhone 13 series has been approved and authorized by ‘Verizon’ if any data is missing from the database, it is more likely a bug.
A few devices with missing IDs can occasionally be found in the database, as happened previously with an iPhone 11 on Verizon and an iPhone 12 on Xfinity Mobile, a Verizon wholesale client.
Use this online tool to check if there is a unit loss issue in your database.
If you find a missing unit in the iPhone database, call Verizon customer support and explain the situation; the staff will only need to fill out some documentation to resolve the issue. Here are the customer support numbers of the US providers: Call Verizon Wireless at 800-922-0204.
Does your carrier support 5G?
To use 5G, your iPhone’s carrier must support it. We recommend contacting your network provider to check whether your SIM carrier supports 5G on your phone.
The carrier setting updates help your carrier provider improve cellular network connectivity and performance by updating the carrier network and related settings. Carrier settings upgrades, moreover, can help you get the most out of your 5G service. As new carrier options become available, make sure to update your carrier settings.
Here is how to update the carrier settings on the iPhone 13:
- Go to settings
- Tap About
- Now hit the carrier settings update if it is available.
Check if 5G enabled
Fundamentally, to connect to the Verizon 5G version, you must turn on the 5G settings on your iPhone if it is powered off.
- Go to settings.
- Tap Cellular.
- Then hit the cellular data options.
- Now check if your device has 5G activated.
When you see a screen that shows “5G Status,” it means your 5G is enabled. If your smartphone does not display that screen, you should check with your carrier to see if your plan includes 5G support.
Update iOS Software
Updating iOS software fixes the latest bugs and updates made by Apple or Verizon, which might cause the 5G service disruption. We recommend updating your iPhone 13 to the most recent iOS version to fix the Verizon 5G not working issue.
- On the welcome display of your phone, tap Settings.
- Now tap General and then Software Update.
- Once you are here, the device searches for the current iOS version to show you.
- Don’t forget to connect to Wi-Fi or the internet.
- Now, if you see a recent update available, hit download.
- Once the downloading finishes, tap “Install” to update.
One needs to be on one of the newest plans with the most recent software update in settings to have access to 5G network service. We recommend signing up for new 5G Ultra Wideband Unlimited plans.
The Verizon 5G network requires you to subscribe to a plan to activate the 5G network on your iPhone 13. Make sure you have a basic 5G Start plan or subscribe to one of the plans from the following: Get more, play more, and do more.
If you have not subscribed to one of the plans, do it immediately. Contact Verizon support to check if your previous plan is still active or expired. If it is dead, then ask them to activate it so that you can enjoy the Verizon 5G service seamlessly.
Contact Your Carrier
If your 5G service does have problems, contact your carrier right once.
- Check to make sure your account is still valid and not suspended.
- Make sure there are no outrages in your area.
- Check to see if your devices are allowed to use the cellular network and if you’re on the proper plan.
Check 5G coverage map
To use the 5G network on your new phone, you must be in an area where Verizon iPhone has a 5G coverage network.
Go to www.speedtest.net/ookla-5g-map on your iPhone. Use the map to locate the country where you are now residing. Now tap the bubble to check how many areas surrounding you are covered by Verizon 5G.
Using Dual SIM?
Never use two SIM cards on your iPhone 13 at one time. On 5G iPhones 12 or 13 with dual SIM and an eSIM, you can only connect to the 5G network with one SIM at a time. You’ll need to temporarily deactivate one of your iPhone’s two SIM cards in order to connect to the 5G network.
When simulating two lines in a dual SIM, 5g data is not available or supported; instead, 4g LTE is used. Customers who have a 5G-enabled carrier and an eSIM service bundle can only utilize the 5G network on their devices.
Reset Network Settings?
Resetting network settings on the new generation iPhone 13 can help you address any network glitches causing 5G network troubles. You can try resetting network settings on the iPhone 13 at your own risk, as it will reset all network-related settings, including WiFI, carrier settings, and so on. Follow the below-given steps to reset the network settings on your iPhone 13;
- Go to settings.
- Tap “General.”
- Select “Reset” or “Transfer iPhone”
- Then tap “Reset All Network Settings.”
Disable and re-enable Data roaming
To access 5G cellular data on your device, you must disable and enable the data roaming switch. It sometimes fixes the 5G network problems. Follow the steps indicated below to complete the task.
- Tap Settings.
- Tap the cellular and cellular data options. Check to see if both the eSIM and the SIM have been activated. If such is the case, this option will not be available.
- Then, tap the Data Roaming switch, turn it off, and press the indicator next to it.
- Now restart your iPhone and enable the data roaming switch.
Turn on low power Mode;
On turning on low power mode, 5G is disabled. It returns to 4G, so turn off the low power mode to access 5G. When low power mode is activated, cellular data is used more by these settings, and the content might take longer to start playing. 5G automatically gets disabled when you turn on low power mode while doing activities like video streaming and large downloads.
Contact Verizon Customer Support
We advise you to contact either Apple or Verizon customer support. You should especially contact Verizon because it will not take long to obtain a new iPhone if you do so. Hopefully, if the device problem gets fixed, you will not have to deal with it again with the new iPhone.
Verizon is very most likely aware of the problem, but it is not disclosing it to the public since doing so would violate the marketing rules of the company. According to our resources, Verizon is definitely working to resolve the issue.
The 5G service provider has chosen not to publicize the issue because doing so would indicate that its services are falling short of expectations, risking the company’s considerable following. However, the unfortunate reality is that this issue affects a significant number of devices.
As we’ve learned, the biggest issue is that ultra-wideband isn’t widely available, which means it’s not available everywhere. Some say it’s a SIM provisioning issue, while others say it’s just an Apple update or a software problem that has to be fixed.
However, it is crucial to keep an eye out for fixes, especially if someone buys something that does not provide good value, for instance, the 5G ultra brand, a high-end service that requires membership plans to access at your iPhone.