Many PNC customers are having issues with their banking services these days, including problems logging in, trouble loading balances, and paying bills, and others like crashing that make it difficult to do their banking on the go. Also, the bank has not given any reasons why yet.
Regardless of whether you are using the PNC app or site on your browser, this article includes many steps that you can take to troubleshoot the common PNC issues and get back to business quickly.
Surprisingly, no one exactly knows why the banking system has been bearing issues. It is also possible that you have problems with your bank account.
Don’t worry! Here are also some ways that you can try to get your account working again if you need to access it right away.
While some of these problems can be fixed by updating the app, there are others that can be resolved only by waiting for the bank to fix them themselves.
What is PNC Banking App?
The PNC Financial Services Group, Inc., is a bank operating in the United States. It offers personal and business banking services online via its website and app, including investment and insurance services through other providers like BlackRock, Fidelity Investments, and TIAA-CREF.
The PNC Bank mobile app serves as an easy way to access your account, check your balances, find branch locations, and send money in under 5 minutes—if it is working correctly.
Why is PNC Banking online not working? Fixes.
You might be experiencing issues with your PNC Bank account for a number of reasons. Here are a few reasons and their solutions.
Fix1# Restart your device:
Try restarting your computer or smartphone (whatever device you are using). A hard reboot can repair a stuck web browser or app in a number of ways, so try turning it off and on again.
To switch off your computer or smartphone, press and hold the power button for 5 seconds or until it turns off. After your device restarts, check to see if that fixes your issue.
Fix2# You may have been logged out of your account due to inactivity:
If you have not used your account for a while, it may have been temporarily disabled due to inactivity.
To fix it, try logging into your account once using your username and password.
If you are still unable to access your account, contact PNC Bank at 1 (888) 762-2265.
The bank representatives may ask you questions to confirm your identity, such as your name, address, phone, PIN, account number, and social security number. So, make sure you provide the required information to get your account activated again.
Fix3# You are entering the wrong credentials:
We frequently make mistakes when inputting our PNC banking online login credentials. Double-check the username and password to ensure that they are valid.
If you have forgotten your password or User ID, go to the Bank login page and follow the steps to reset your password:
- Tap the “Forgot User ID or Password” option below the login box on the PNC login screen.
- Now tap the “Start Reset Password” button and provide the following information: your PNC user ID, your account number, phone number linked to your PNC Bank account, and social security (tax identification number).
- Now, follow the provided steps to reset your password.
Note: If you are still having trouble with your login credentials, call PNC at 800-762-2035. Then, using your new password, log in again and check if it is working.
Fix4# Your PNC bank account may have been frozen:
Due to financial problems, your account may have been hacked by the PNC staff. If you have a money problem, resolve it right away.
Another cause for the freezing of your account might be that it has been subjected to suspicious activity.
If the bank discovers that your password has been stolen or leaked through third-party websites or social networking sites, or some fraudulent transactions have been performed via your account. It promptly freezes your account, taking into account the security concerns of the account holder.
Note: If an amount has been deducted from your account, you should not be concerned; the bank is liable to replace the stolen cash as the problem occurred on their end.
Here is what you can do if your bank account has been compromised:
- Get access to your PNC account and confirm if any fraudulent transactions have been made.
- Once you have confirmed that your account has been hacked, contact your branch representative to report the incident. They will help you with the issue in the best way possible!
- If you can not manage to visit the PNC branch, the best move we will recommend to our readers in these circumstances is to contact the PNC customer representative at the toll-free number 1-888-PNC-BANK (1-888-762-2265). Explain the situation to the customer representative and ask them to freeze your account. However, if possible, the account holders must try to freeze their account online using the PNC app or site.
- Change your pin and password soon to avoid unwanted behavior. Your password should be strong and secure to prevent others from guessing it. It should also never be shared with anyone or used on multiple sites. Also, try to change passwords on email and other online accounts. Passwords should be unique and secure to each site you log into, so do not use one for everything!
There might possibly be various technical reasons why the PNC online or app isn’t working. Let’s take a look at how to resolve technical difficulties with the PNC bank app and website.
Fix5# Check if PNC online Banking is down?
If you can not access your PNC account and if it is saying “service is currently unavailable,” check if their website or app is experiencing any server issues. To confirm whether PNC is down, you can check using sites like Downdetector.
If it’s having a temporary outage, you may encounter issues while loading PNC. Wait for a while and try again later when PNC is down.
Fix6# Disable Push Notifications:
When your app stops working flawlessly, it is usually due to the fact that there are too many apps open at the same time.
Disabling push notifications might free up some space on your cellphone and allow you to use it normally again.
To turn off push notifications on your Android device, follow these steps Settings>Applications>Application Manager >All (tab)> Push Notification Service > Disable.
On an iPhone or iPad, follow these steps: Settings > Notifications> Push (Tab)> Off.
If disabling push notifications does not work for you, try disabling background refresh instead: Settings > General> Background App Refresh (tab)>Off.
To disable both push and background refresh on your Android device, follow these steps: Settings> Applications> Application Manager > All (tab) > Google Play Services > Disable.
On iPhone or iPad, go to Settings >General> Background App Refresh (tab) and turn it off.
If your app is having trouble working correctly while in use, you should disable its access to location services.
Fix7# Update Browser:
If the above approach does not resolve your issue while trying to visit PNC through the browser, you may need to upgrade your web browser.
Doing so will delete temporary files and prevent your device from loading extra features that may be slowing down your internet.
To update Chrome, go to Chrome> More> About Google Chrome>Update Google Chrome>tap Relaunch. You should see an Update Now button that will automatically update your browser if it needs an update.
Note: If you are experiencing problems while using the PNC Bank app, consider upgrading it to address any issue.
Fix8# Log out and log back in:
Most of the technical difficulties with the app or website, such as not loading or crashing, can generally be resolved by just signing out and back in.
Go to your PNC account settings, and touch the log out button to sign out of your account. To get back into your account, enter the required login information in the login area.
If you are still encountering issues after that, move on to the following fixes.
Fix9# Delete everything from your web browser cache:
If you can access your online bank account at work but not from home, it could be that your web browser has cached some old information and is preventing you from accessing your account.
More often, all you need to do is delete everything in your web browser cache and then refresh. If that does not work, try deleting your cookies completely (this will require you to log in again).
Here is how to delete cache and cookies:
- Launch Chrome on your Desktop.
- Now click “More” at the top right corner.
- Here click “More tools.”
- Then “Clear browsing data.”
- Also, select a time range, and to delete everything, choose “All time.”
- Now, check the boxes next to “Cookies and other site data” and “Cached images and files.
- Finally, press the “Clear data” option.
- Open the Safari browser.
- Now go to Settings.
- Now click Safari, and click “Clear History and Website Data.”
Note: To address issues with the application on iOS or Android, try clearing the cookies and cache.
Fix10# Force-quit background apps
A huge number of common errors are caused by poorly developed apps running in the background. Try force quitting all your active apps and restart your device. Also, if your device seems unresponsive or frozen, forcing an app to close might be just what you need. Afterward, try opening the PNC app again—if it works now.
Fix11# If all else fails, delete and reinstall your application:
If you’re having issues with your PNC Bank mobile app, one way to solve it is to delete and reinstall it. With most apps, you can uninstall them by going to your phone Settings menu and selecting Apps. Look for PNC Mobile Banking and click on it. From there, select Uninstall.
Here is how to delete PNC:
- Touch and hold the PNC app until it starts to jiggle.
- Tap Remove App in the control panel section.
- Now press Delete App, and again tap Delete to confirm.
- Launch the Google Play Store application.
- Now, in the upper right, hit the Profile icon.
- Then choose Manage apps & devices from the drop-down menu. After that, tap Manage.
- In the search box, type the name of the app you wish to remove.
- From the menu, choose Uninstall.
Once that’s done, go back to your device App Store or Google Play Store and search for PNC Mobile Banking again. Download it and sign in as usual.
Fix12# Reset network settings:
So you still can’t proceed into your PNC Online Banking account. It’s time to double-check your network connection.
Resetting your smartphone’s network settings may potentially help you address internet problems.
Follow the steps to reset network settings:
- Go to Settings.
- Tap General.
- Now Reset.
- Afterward, Reset Network Settings.
- Go to the Home screen, then: select Apps. Then, tap Settings. Backup and reset.
- Press, Reset network settings.
- Now hit Reset Settings.
- Now tap Reset Settings again to confirm. (Enter password if required)
If you are on a browser, try to refresh your page—all good browsers will offer some way to refresh or reload a page in case there was an error on behalf of the server.
To do so in Chrome and Internet Explorer, hold down CTRL and click on Refresh (or press F5). You can also try disabling any ad-blocking software running on your computer as well as restarting both your browser and computer to see if that helps at all.
Fix13# Update device Software:
Sometimes, outdated software on your device can cause malfunctions in apps, compromising the app’s functionality. So, make sure your device is running on the latest software version: go to Settings > General >Software Update.
Before updating software on your iPhone or iPad, make a backup of all of your crucial data to ensure that they are not lost if something goes wrong during the restoring or updating processes on iOS.
Fix14# Factory Reset your device:
If your issue still is not resolved, one option to consider is a factory reset. Be warned: You will lose all your data if you perform a factory reset. So, make sure that you have backed up your data elsewhere first.
Follow the steps to factory reset your device:
On your iOS device, go to Settings -> General -> Reset -> Erase All Content and Settings. Enter your passcode if prompted. After doing so, tap Erase iPhone (or iPad).
On your Android device, go to Settings -> Backup & Reset -> Factory Data Reset. Enter your passcode if prompted. Select Erase Everything. After doing so, you may need to re-enter some information or restore it from a backup.
Fix15# Contact PNC customer service:
If you’re still having trouble accessing your account or want to understand what happened in a more detailed way, then we recommend reaching out to PNC customer service to resolve the PNC banking online not working issue.
They can connect you with someone who has a more detailed understanding of what went wrong and give you an idea of how long it will take to fix it. If it looks like there are some deeper issues, they may be able to offer some extra troubleshooting steps that could be helpful in clearing up any other problems.
We hope that the above-explained information will help you to understand why your PNC banking online is not working and how to fix it. In case you still have any questions or concerns, please feel free to contact us in the comment box given below. We would be delighted to help as soon as possible.
Frequently Asked Questions:
Q.1 Why is my PNC Card not working?
Ans: Your PNC debit card may be declined for a variety of reasons, including non-activation, insufficient funds, card expiration, and technical issues. We recommend contacting your bank for assistance in this circumstance; call 1-888-PNC-BANK (1-888-762-2265) at any time.
Q.1 How to unlock PNC online banking?
Ans: Follow the steps: Launch the PNC Mobile app>Now, sign in to PNC Online Banking>Choose your personal or credit card, or business debit option>Finally, tap the unlock button to get your intended task done.